Hideaway Pizza — Restaurant in Fort Smith

Would give -5 Stars if possible…Unbelievable extortion by a high level manager. Will NEVER eat here again. My son and I stopped at Hideaway after a wedding that I had done hair and make up at all day. We hadn’t eaten there in a while and were excited. I ordered the ATL I believe it’s called basically supreme small pizza, the starter salad and a drink he ordered a cheese and pepperoni medium sized pizza for himself and a drink. After we had ordered, the waitress came back and announced that she had a half cheese half pepperoni pizza, he thought it was for him, but we were sitting next to a large group and it was actually for them. I told him that I thought his order was a pepperoni pizza , and he got very disappointed because I had misunderstood that he wanted a half cheese, half pepperoni pizza instead of a cheese pizza with pepperoni. I stopped our waitress and asked her what we had ordered and she said a pepperoni pizza so I told her that I had misunderstood what he wanted and asked if she could correct the order she said not a problem. They had already started the first pizza but they would make a fresh pizza the way he wanted it ordered, my salad came out I ate it. Shortly afterward, Manager came over and said that they had her bosses boss in town today and he said absolutely not that we would have to pay for both pizzas. I asked her why we weren’t upfront and she said, normally we would never do this, but he made us come out and tell you that you have to buy both pizzas. I asked her if they had already started making the second pizza and she said yes I told her I didn’t wanna do that and she basically said they would call the police we were forced to take three pizzas , when we only needed two our total bill was $80 which is absurd and I am steaming mad and want to know who this person is and who his boss is because that is a ridiculous business practice to threaten and force a customer to take food and pay for food that they didn’t want. I didn’t want to have a huge fight in front of my son with the restaurant after a long day like we had so I just paid it and went but I promise you this, Mr. regional manager you’re a huge jerk and you lost a customer today. The waitress and the manager apologized to us, repeatedly and sincerely, but they said they had no choice. So yah, MrPizzaJerk thanks a lot for ruining my day, making my son feel terrible about expressing his desire to get the pizza he initially wanted To order, And for the fight, my husband and I had for the bill. This is not over I...

I rarely write reviews but I can’t let this one go. On a recent visit to the Fort Smith location we were seated just about in sync with the wait they had given us. We were promptly greeted by our server and got our drinks shortly after. We ordered an appetizer which arrived timely and it was fresh and hot. We ordered a large pizza for the table but did notice it was taking a little longer than usual but not a big deal. It was a weekend so they were busy.

Our server notified us of a “mistake” made in the kitchen and said the manager would come over to check on us, which we said was not necessary. The server offered us a comped dessert before the manager even got to the table. The manager told us they have high standards and he wanted to make it right. We again said it wasn’t necessary and we certainly were not disappointed. Nevertheless, in the end we were given discount coupons for future visits and they comped the appetizer and took a sizable percentage off the rest of the meal. And they still offered the free dessert which we kindly refused.

I don’t know what to say other than “awesome job”. The food quality was exceptional but that is almost secondary to the wonderful response to an issue which we were hardly concerned about. Service has declined so much at many restaurants but Hideaway seems fully committed to providing terrific food and service. I’ll never forget...

Hideaway Pizza is one of my top 3 favorite Pizza places in Fort Smith. Their selection is pretty big (but not too big) and the restaurant itself has a very nice atmosphere.

The servers are nice people and they do a good job of checking on your table and refilling your drinks. Speaking of, when you order drinks they give you plastic cups with neat designs on them to keep and reuse (Not those disposable trash cups) which is nice!

I do wish the Appetizers either cost less or they gave you more, because the price increased slightly and the amount you get decreased a bit. Everyone at my table agreed the quality remained the same though!

The pizza always arrives Hot, Fresh and Delicious! My personal favorite pizza is the Pepperoni-palooza! (3 different types of Pepperoni, yes I'm basic but this is worth it)

My only other issue is a slight one, and I won't blame them as it was very very busy (and a very hot day at 100° F+, I have lots of respect for those working in that hot kitchen), but it did take quite some time to get our 4 pizzas to the table, probably around 30-40 minutes. BUT, Once we got them it was sooo good! They forgot to put red sauce on one of our pizzas as we ordered it but said they would send the correct order out and give us the red sauce-less pizza free of charge. All-in-all a win in my book. My family and I will return...