BIGGBY COFFEE — Restaurant in Fort Wayne

I had mixed experience on this location. Most of the times The staff is courteous and listens to your order but others they will blow you off as if you said something offensive. Except you haven't said anything offensive and you're just trying to make small talk. I had literally had girls shut the window on me just for saying it's a "beautiful morning" or something how long the lines. I only try to make small talk when I know there's nobody in line so there's no reason for them to be so rude to me. The coffees are okay pretty tasty high in sugar no doubt and they're never mess my order up. Occasionally there will be hiccups for example, once one of the girls failed to shut the cup lid tightly into the cup which cost a little accident inside my car once I received it. Most of the time they are doing an okay service not much to complaint but it seems like the staff attitude could be improved. I mean it's just coffee All you got to do is serve it without being rude. it's not hard. Another strange thing I have noticed is that normally you could see through the window how they they make your coffee, lately this window has been patched with a semi translucent film so you're not able to see what they're doing to your food or drinks. If they feel like they're being scrutinized just because we are looking at how they make our food, I don't fully trust what they do. Overall if you get coffee from this location you'll be fine but if you are a frequent you start to notice some things that are kind of out of the ordinary so I cannot recommend going to...

I have been a longtime loyal Biggby customer for years. The drink quality, customer service, and atmosphere made my favorite $9 drink worth every penny... Until today.

I’m extremely disappointed with my recent experience at the Illinois Rd., Fort Wayne, IN Biggby. I ordered my usual drink, the iced Teddy Bear w/ skim milk and an extra shot, through DoorDash — a drink I get weekly and normally love — but this time it tasted extremely sour, like spoiled milk. It was completely undrinkable, even after I tried adding my own creamer.

I called the store to address the issue, but the person who answered was unhelpful and dismissive. She told me the drink was probably sour because it had been sitting out too long due to being delivered. I explained that I always order it this way and have never had this problem before. She then blamed the taste on the combination of skim milk and an coffee extra shot, which again, has never been an issue in the past.

When I asked for a replacement or refund, she flat-out refused and told me to contact DoorDash. I informed her that DoorDash had already said it’s up to each individual store to decide how to handle these situations, but she insisted they wouldn’t do anything, stating, “You received the coffee just as you ordered it.”

As someone who has been a loyal Biggby customer, I was shocked by the poor customer service — especially over a nearly $10 drink. It’s disheartening to be treated this way by a business I’ve supported for so long. After this experience, I’ll be taking my business to Five...

BIGGBY IS THE WAY TO GO! This was my first time at Biggby and it was a great experience. I mobile ordered and my order was made perfectly and was ready when I got there! I ended up ordering the "Summer Breeze Creme Freeze" which was awesome. I was able to switch the milk out to skim for FREE! Many other drink companies charge you extra for switching things so that made the experience better. I ended up adding strawberry boba to my drink just to try it out. It did cost $1.00 but it was very good! It wasn't chewy boba and was very favorable. I think I prefer this drink without the boba, but it was still good to try! This is the spot to stop by during the hot summer and get yourself a smoothie! Also, download the app! The purchases are tracked and you can earn points to get rewards! I believe there is also a bigger menu if you do order...