Firehouse Subs Illinois Road — Restaurant in Fort Wayne

On my way to work today I decided to order a sandwich online from your location in Fort Wayne Indiana. I ordered an italian foot long plain with lettuce only and add mushrooms to be picked up at 1pm. I picked up the sandwich and proceeded to work about an hour after being at work i sat down to eat and took a bite out of my sandwich and realized it had everything on it. I spit out the bite in the trash and close the container. I placed a call to that location and ask if I could send a co-worker in to pick up a replacement because I could not leave work. The manager asked me what was wrong and I explained to her that I could not have certain items so I ordered my food plain. when I placed my order, as I always so, i verified online that it was plain the way I wanted it before I clickes on the payment section. It was correct and I paid for my sandwich. She stated that they made the sandwich to what their ticket said off of the computer.I don't know where the issue lays why It did not transfer the same way but she only offered after speaking with her to replace it with a half of a sandwich. I asked her So what you are saying is you're going to replace my $16 sandwich with a sandwich that is half the size eventhough I paid for a footlong and she stated that they made it the way it was supposed to be by their ticket. First off.This is a slap in the face because I offered to send the sandwich back to prove that I wasn't trying to get free food and that there truly was a problem with having stuff on it that I could not have but to offer to give me a 1/2 of a sandwich to replace a foot long I do.Not feel this is good customer service. I always look forward to going to a firehouse subs. I enjoy your food. We no longer have one in the town I live in so when I get a chance to eat there I totally enjoy it, but this makes me never want to come back...

Title: "A Flavorful Feast at Firehouse Subs"

Review:

My experience at Firehouse Subs was an absolute delight, firmly establishing it as my go-to spot for exceptional sandwiches. What sets Firehouse Subs apart is the unmistakable quality and freshness of their ingredients, a rarity in the world of sandwich shops.

Each bite into a Firehouse sub is a journey through layers of flavor. The meats are savory and expertly seasoned, the vegetables crisp and fresh, and the bread perfectly toasted, providing a satisfying crunch with each mouthful. It's clear that they prioritize high-quality ingredients, and this commitment shines through in the taste and texture of their sandwiches.

The variety of options on the menu caters to all tastes, whether you prefer classic combinations or something more adventurous. The attention to detail in each sandwich is evident, from the balance of flavors to the generous fillings. Moreover, the sandwiches are consistently well-prepared, ensuring a delightful experience with every visit.

The ambiance of Firehouse Subs is warm and inviting, with a friendly and efficient staff that enhances the dining experience. The service is quick, making it an excellent choice for both a leisurely meal and a quick bite.

In conclusion, Firehouse Subs stands out as a premier sandwich shop, offering a combination of flavor, freshness, and quality that is hard to beat. Their commitment to using top-notch ingredients is evident in every sandwich they serve, making each visit a satisfying culinary adventure. I wholeheartedly recommend Firehouse Subs to anyone looking for a delicious, high-quality...

I understand if a place us busy you will wait a bit longer for food, however this was not busy and it was almost 45 minutes to get 3 sandwiches.

The two employees making the sandwiches were quite unsanitary in their handling of the food as well. When they were making the food, the girl (longer red hair) had to go to the cooler, she never removed her gloves, she then had opened cupboards and handled items with the same gloves and continued to make people's food with the same gloves even though they were coated in foodstuffs. When we got our sandwiches the outer boxes looked as if they had been handled by a kindergarten child after finger painting time. The soup containers had more of the lukewarm/tepid soup on the outside of the containers than the inside. Never once did I see them wipe down their prep area or wash their hands or change gloves.

The person whom I assume was the manager on duty seemed to have a defeated attitude and didn't even interact with the employees and appeared to care about as little as they did with the quality of the product they were putting out.

The counters and tables needed to be wiped down in order to just sit to eat. I'd like to say that this was only as they prepared the 3 sandwiches I ordered but it was the entire time we were there with every single sandwich. This is one of the few low rating and reviews I have felt the need to give but it was...