Office Depot — Local services in Fort Wayne

Store had my item in stock purchased on line when my driver drove over an hour to pick the order up. When he arrived only part was billed but all was removed from your inventory. After talking with store and your 1 800 go depot help center they said I was out of luck and the store would not run my company credit card over the phone even though they could see my original order and had spoke to the store prior to placing it online as they suggested and my driver was in a Company Uniform and picking up the part that was correctly billed and the printer I wanted was sitting right next to them, they stated they would hold it for him, as a result my driver had to drive over a hour back get my card and return for the second time this took up half of his day over 5 hours. If this does not sound pretty stupid to you then your certainly not concerned about customer satisfaction. As a result of this experience and the lack of concern shown by every person I spoke with, I will go to great lengths not to do business...

Customer service leaves much to be desired here. The girl at the checkout register was fabulous and kind. They also had the items I needed in stock at a decent price. However, I spent a lot of time loitering around the laptops waiting for someone to approach me and offer advice and never received that. I began to look around the general area to spot someone who could help me. The lady working at what I assume to be the printer center says “the checkout is over there”. To which my reply was “ No, I actually just need someone to get a laptop for me”. And she gets up and unlocks the laptop I decided on, no help from any staff. And says “well when you’re done, you checkout over there”. It came off very rude considering no one ever spoke to me and she just assumed I was lost, only to double down and repeat herself after I clearly just needed someone’s assistance. The issue was the fact that she wasn’t doing her job. Not that I didn’t know where the checkout was,...

Imagine going to make a small purchase at Office Depot. You ask for help. A rude employee begrudgingly helps you.

Unfortunately for you, you use the "wrong" descriptive word in describing what you need.

Then imagine having five employees and a manager lose their collective minds. They come out from the aisles to literally scold and harangue you for using the "wrong word" while you're trying to check out.

Yes, you too can enjoy this kind of superior customer service at Office Depot you if you use a word they don't like.

I was told by a manager, "We expect a certain level of professionalism" while trying to leave. Maybe take your own advice. You sell printer paper. Get over yourselves.

I'll admit, these folks are ahead of the curve. This happened some time ago. They were "woke" when it was only "politically correct."

Next time you stop by use a politically incorrect word and you too can watch the...