Wendy's — Restaurant in Fort Wayne

8/23/25 stopped in to get lunch. The place has been completely remodeled. Its pretty sterile and uninviting. We sat in the corner, and while we were eating my daughter pointed out the ants on the table. Not exactly cock roaches, but still not where I wanted to lay my food. Pics attached. 11/4/23 Review: Stopped to grab lunch for myself and two little girls. Cruised through the drive-thru and headed home. After the 6.2 mile trek we opened the bag and was missing over half our food. I called the store and Kayla told me I could drive back and get the missing food or they could send me a coupon for the missing food. I had 2 options. Either drive back and get the food or tell the girls we have to figure something else out and wait for a coupon to come in the mail. We opted to drive back and would ultimately have an extra 12.4 miles and time wrapped up in this joke. I told Kayla I wanted my food and money back. She said it doesn't work that way. I either go get my food I didn't get because completing orders is hard or get a coupon next week. She gave me the GM's first name and said I'd have to wait until Monday and call the store if I wanted to talk to her. When I was in retail the DM was accessible 7 days a week as was his phone number. Not here. Kelly only deals with the store's errors and customer service when she's at the store. I returned to the store and asked for my missing food and it was given to me. I also asked for the other food to be replaced that I was given since it was at home on the counter and would ultimately get thrown away. They did that. I received an apology for their incompetence but was refused a refund. Lesson learned, Kayla and Kelly. Lesson learned. Now on to social media. A lot of places to leave reviews and friends and family to share with. A refund for my troubles could have resolved all of this. ORIGINAL REVIEW 4 YEARS AGO: Burgers were very dry and fries were old tasting. The kicker was the Ora Gel for cold sores laying on the counter. Just laying there. Might explain why there were 2 people...

If your going to work in a restaurant, you need to have better costumer service and know how to speak loud. My elder grandfather didn’t hear her ask to wait a moment and when he asked if she was there, she snapped a horrendous attitude. “I said wait a moment can you do that?” I didn’t hear her in the passenger seat either, neither did my fiancé from the rear drivers seat with his window down and none of us appreciated the disrespectful. She was continuously interrupting through the order, still messed it up, and tried to tell me they didn’t have something on their menu that my grandmother and mother had just ordered an hour earlier. Then she tried to refuse my grandfather the drink he ordered and paid for despite us both telling her it was his. Honestly, I’ve worked in customer service and been cussed out by customers and have NEVER disrespected elders or polite customers the way she did. It’s a touch and go on who’s there anymore. Kudos for Atleast giving us hot fries, even if the...

Waited for long while. Noticed young lady coming from bathroom working with food. Very long braids to bottom( nothing tied back) Hair all in her face her fliping her hair back. No gloves seen on any worker. While standing seen two people pop up from back office. Returned back in office. Another soon popped up maybe from break but clocked in went to stand in office with other two.Young man at drive was running crazy trying to keep up with long drive thru line. The one young lady that came back from bathroom she jumped right in. Only downfall the braids all over and scooping fries wrapping the sandwiches. Great smile and reapectful! Young man was very short with talking with customer. Looked frustrated but kept to himself just could read on his face for help. Told him try have a good day! He smiled at that point said you too when handing me my bag. Remember he one running drive thru and still managed to hand me my food at the counter. He is why I...