Boopa's Bagel Deli — Restaurant in Fort Worth

I've been going here at least once a week for years now for breakfast. They have some of my favorite breakfast items period. I stopped in today and had an experience that reminded me why I love Boopas so much. They were incredibly busy, had multiple catering and door-dash order. MANY of the kolachies and bagels were out, but that didn’t deter the staff one bit. In the midst of taking and preparing orders the staff members that were working were still making bagels and coffee as fast as they could to replenish what was out. Rather than just filling orders with “something else” they were contacting the online and catering orders to inform them what they were out of and asking what they would like it replaced with. It very much seemed like they were short a staff member, or two, for a busy Friday morning – at one point another worker arrived, asked what needed to be done AS she was clocking in and immediately started checking customers out and pouring coffee for people waiting. Normally I am in and out within about 5 minutes, today took closer to 15 because of how busy it was. I was tired and did not really want to wait this morning – BUT, in classic Boopas fashion, every single employee in the restaurant was working as fast as they could to get orders out, still communicating pleasantly with both each other and the customers despite how behind they must have felt, and EVERY customer was still being greeted and communicated to with the utmost respect and sincerity. The customer service here is always top notch, but on busy days like today it really shines through that the staff at Boopas does not sacrifice their customer service and great attitudes just because they are having a rough morning. This is why waiting a little longer than normal was no big deal and why I will continue supporting Boopas every...

This is not Boopa's. The new owner needs to change the name. This isn't the legacy of Holly and Lisa.

I worked here for four years, many years ago. Holly instilled in us that customers come first and we make a quality product. Now? Customer service is awful. It's like they don't want to be there serving customers. I was trained to immediately greet people as they walked in the door. This no longer happens. I was trained to be fast and efficient. That is definitely out the window. I used to be in and out with no problem. Now it takes about 20 minutes, if not longer.

I don't know if they've changed the recipe or if they're leaving the dough in the walk-in refrigerator for too many days, but the bagels do not taste the same. Also, why are there donuts and a lot of other pastries? I've also worked at a donut shop. Bagels and donuts are way different. You can't make a quality product of both at the same time.

The last time I went in and asked for a certain cream cheese I was told, "We don't have that flavor today." What? today? This is a bagel shop. You should have all the flavors on all the days.

I've talked to customers who were daily regulars, and they've stopped going because this business has gone downhill. The owner took a well-established business and ran it into the ground. I'm not sure how they still haven the doors open at this point.

On my final visit I left without anything. I promptly got in my car and cried. May sound dramatic, but I spent 30-40 hours a week there for 4 years. It's like returning back to your childhood home and to discover a new family living there and that they've completely...

It's honestly sad the quality and the service that has changed with the new ownership. I am from New York and looked forward to having their bagel sandwich on the weekends.

Now, they're calling customers as "the guy with the cowboy hat", "the couple", that person right there" and its almost insulting. Your customers should mean the world to you. They're what makes your business successful or not. They don't even take tickets to ensure name and correct order is made, hence not using anyone's name.

When we were waiting for our sandwiches to be made because they ran out of cooked eggs on a Sunday, the skinny lady behind the counter burped out loud and didn't even care or say excuse me. They all work around not caring it seems like and couldn't really care if you were there. The owners wife has the same attitude. Just walks around doing her thing, versus making her customers feel welcome and happy to see them.

It's sad to see all of these reviews how the quality has changed. As a business owner, I see an opportunity to open a bagel shop and provide the amazing quality and service I do with my other businesses and blow this one out of the water. This business has to remember they're not the only ones that can run a bagel place and people of 20 years coming to this place can and will stop.

UPDATE:

We revisited here and they completely changed their service and the way of doing things. The quality of taste was much better as well. We definitely...