STOP-N-GO GYROS — Restaurant in Fort Worth

I am giving five stars because I don’t want to drop your rating. However, in three years tonight was the worst service I have ever experienced at this location. The young man working was amazing. But the young lady working with him tonight was more concerned with keeping her AirPods in her ears, her phone in her hand and her eyes on her phone than taking care of the customers. The couple in front of me had to repeat their order a few times because she was not paying attention and had an AirPod in her ear and the other one in her hand. She had one gloved hand and one non-gloved hand, her non-gloved hand (fingers) stayed, mostly on her eyelashes that she appeared to be having a problem with. But then continued to make food and touch the utensils used to making food with that hand. When she was done ringing up, the couple that she helped, she then leaned over the counter behind the register and stared at her phone with her back/rear end to the customers. The young man then had to say her name multiple times, almost having to yell to get her attention because she was staring at her phone with both AirPods, in so she could help myself get checked out, as well as the two other customers that were waiting to pick up to go orders. This is the best location I have been to mainly due to the staff however, tonight was not that experience. I wanted to bring this to your attention because I am sure this is not how you want your restaurant represented as well as the lack of support she shows to her fellow employees can only make their jobs...

I have been a customer for about 2 years and today at around 6:30pm 5/2/22 is the worst that I have seen this restaurant. There was trash on all tables except 1. The gyro meat station was filthy. The young lady working did not seem interested in making sure the pita bread was cut correctly or plates made properly. Plates where made in advance sitting open for more then 20 minutes waiting for meat to be added. Gyro meat was not ready like normal. The young guy working this night hair was shoulder length. His hair was not tied up or a hair net on. So his hair was just swinging all over the food. French fries was cooked in advance and just sitting in to go containers. Once the gyro meat was ready to be shaved neither the guy or young lady knew how to shave the meat, so the meat was like chopped verses shaved meat. I did not receive any food due to the workers got mad because I wanted my plate made fresh meaning hot rice, warm pita bread, hot gyro meat and a cold salad. I don't think anyone deserve to be served a plate that has been sitting 20 to 30 minutes open on a counter. I have been a customer for over 2 years or more and never seen this place operating in such distress nor the service so poor. Do not vist this place in the evening hours or you will likely end up sick due to the lack of knowledge of...

I’m so disappointed! We’ve been ordering from here for the past 5 years. Tonight I was the only customer in here when I ordered a #5 Gyro dinner and an order of Falafel. As the young man is putting my plate together, I noticed that the lettuce was looking very rotten and orange, so I brought it to his attention. His reply was “yeah the lettuce doesn’t look very good tonight, oh well!” He proceeds to use it on my plate. Then rather than putting the sauce for the gyro plate in a container like they always do, he goes do you want tasiki sauce, I stated yes, he puts a HUGE spoonful all over the meat. At this point I’m just disappointed and I take whatever I’m given. The young girl and young man were beyond rude to me rang up my order incorrectly, had to refund a Falafel salad and recharge me for a side order instead. I asked for a refund receipt and the girl says, no sorry! I have never been treated like this here before and we used to order a lot from here, not any longer. I’m kind of shocked! We will patronize other family owned Mediterranean restaurants in the area, who seem to want the business. And BEFORE the owners come on here and reply to my review. I was in no way rude to either of your employees, you might want to ask them how they’re running your restaurant when you’re not there...