Charleys Cheesesteaks — Restaurant in Fort Worth

I made a purchase totaling $13.82 at this store. When I received my receipt a tip of $75.76 was added to my order without my consent. I did not authorize any tip amount. I spoke to who I was told was the manager and informed him that I did not authorize the tip charge. He took my receipt and stated that he could not make the correction at that time. He asked for my name and phone number and wrote it on my receipt. He stated he would correct the transaction later that day and contact me by phone to inform me of the correction. I had to ask for a copy my receipt to have proof of the transaction as he took my receipt and did not offer me a copy. I did not hear from the manager and the transaction was not adjusted. I had to file a dispute with my bank after being unable to get in touch with anyone to assist me by email or phone. I do not recommend this business unless you like to have your...

I have been here a few times, and I love the food here. However, the customer service is subpar at best. Last time, it was around closing time when I got there, but there were still people ordering. So, I joined the line to order too. I was the last one in the line. When it was my turn, I was placing my order when suddenly, they closed the lights and told me that they were closed right in the middle of taking my order. I felt that that was very rude and unprofessional, and I will not...

I’m not sure if they were having an off day or what, but our lunch was absolutely terrible. My boyfriend got the old school cheesesteak and the sandwich was so saturated in cold, velveeta-like cheese, it was truly the most unappetizing thing. I got the chicken Philly and the chicken was chewy and stringy. I don’t normally leave reviews but we were seriously shocked at how bad...