Red Lobster — Restaurant in Fort Worth

I decided to take advantage of the "Endless Shrimp Festival" at Red Lobster on Hulen Street (4805 S. Hulen Street, Ft Worth, TX 76132).  It had been a few years since I frequented this specific Red Lobster, mostly due to the pandemic.  This was a popular restaurant for those special to me and my fellow military veterans.

This visit, food, staff, and experience were exceptional, bringing back some of my fondest memories of past visits.  There were quite a few new faces from amongst the staff and patrons, with the exception of Keri, who has been a frequent, faithful customer for over 30 years!  As always, Keri and her son brought big smiles and laughs to everyone.

Our server was Corey, and this was his first week of working for Red Lobster, however, he has prior experience in the restaurant business and it was evident.  Corey is a charismatic individual who takes great pride in his personal appearance, customer service skills, and ensuring everyone's Red Lobster experience is their best.  Corey kept the great food (shrimp and sides) and drinks coming, without being a distraction.  He tactfully removed the used dishes and always kept open spaces on our table for replenishments and free space.

Another of Corey's extraordinary skills is his ability to serve multiple tables/customers and keep everyone happy, well-fed, and comfortable.  As his highly satisfied customers departed, Corey would personally thank each person, wish them a happy and safe night, and end their visits with the same positivity that he demonstrated upon our initial entry into this fantastic restaurant.  I could not let Corey's exceptional efforts go without praise, so I requested Corey to ask the General Manager, Jeydalis ("Jey") Flores, to come speak with me.

This was my first time meeting Jey since her promotion to this specific location.  In meeting Jey, one can understand why the staff and customers speak very highly of her.  Upon receiving my request to come speak with me, Jey appeared within a few minutes and greeted me and my party with a big, warm Texas smile and hospitality.  This was definitely noticed by myself, who comes from the East Coast and is an avid Philly Eagles (and all Philly teams) fan.

I then shared with Jey many accolades for Corey and welcomed her into her new General Manager position.  We spoke of my 20+ years of patronage of this Red Lobster restaurant and how it was the location of choice for so many great memories, particularly for my military community.  We would often gather here for a variety of occasions and times and always received outstanding service.  These were some of my greatest memories and will be forever treasured.  Having traveled the world as a proud military service member,  we value these interactions, which also served as motivation for our military service.

Jey reaffirmed her commitment to keeping us happy and returning customers and shared her ideas for improvement but also requested our recommendations on how our Red Lobster experiences could be even better. Wow!

Jey exhibited genuine concern for our ideas and appreciation for our years of patronage.  The conversation with Jey went so well that several patrons joined us in sharing their approval and satisfaction with the great team effort led by Jey.  Also, some of Jey's team members briefly stopped by to join in the highly positive and fun conversations, including the bartender, Megan, another wonderful person with a great sense of humor, despite being a NY Giants fan.  With Megan joining, we had Eagles, Giants, and the hometown Cowboys fans having a great time together!

Attached is a pic of Jey, myself, and Megan--another great memory that I will cherish, and I look forward to my next and soon return visit to this exceptional Red Lobster!

Please keep up the great food, work, and service!

Very Respectfully,

Gerald D. Glenn, SMSgt, US Air...

Yesterday I came to take my wife out to eat. I was very disappointed with the whole experience. The hostess upon arrival was not at the hostess stand for about 5-7 minutes, when she got to the host stand she did not acknowledge or greet us just told us to follow her. She wanted to seat us by the windows and I did not want to sit in sun, so I asked politely if we could be seated in the corner booth. She did not respond just walked us to the corner booth. While she was walking us to the corner booth I overheard the manager say “we have open tables” as the restaurant was almost completely empty. The only people who were there were seated by the windows, who after we were sat closed the shades to the windows because of the heat. After we were sat our server (who must’ve been high or brand new) came to take our drink orders (which took 10 minutes) and our appetizer, we ordered the hand breaded calamari. When he came back to take or order my wife had asked if there was an entree with the steak and lobster tail and he said he did not know but that he would write it down. He then asked me for my order and I told him I would have just the New York strip, but before he asked me for my sides he remembered that he had never asked my wife for her sides on her entree. So he asks her for sides and then mine after. After 10 minutes he came to tell my wife that the steak and lobster tail was not an option on the menu? He then left and I saw him ask another server if the steak and lobster tail was on the menu, and turns out it was. He then came back to apologize and tell us that is was on the menu. While waiting for the food we were able to see how dirty the place was (tables,floors, lights), we had also witnessed a customer come in to complain at the front host stand which was again vacant until the host came out. I seriously considered leaving at that point and told my wife if she wanted to go to the North Richland Hills location even though it was 30 minutes away, but ultimately my wife convinced me to stay. We were also waiting on our appetizer but it never came and neither did our server until our entrees were ready. When our food came the calamari was not brought out, and we asked if he could cancel the calamari as food had already arrived. I also asked for A1 sauce for my steak which again took 5 minutes to get, and by then I had already cut into my steak. My steak was cooked medium like I asked but it was salty. I thought I was crazy until my wife made the same comment about her steak which she asked to be cooked medium rare, but came out medium well as the outside was almost well done and the inside was hot pink. After our entrees my wife had asked for one more drink, and after 10 minutes I asked for our check. I also asked about my wife’s drink as it still had not been delivered, he proceeded to look at the bar and tell us “it was sitting over there.” When he brought the drink to our table he apologized and stated that his mind was not all there at the moment which was troubling as the restaurant was still almost completely empty. My wife chugged her drink so we could finally leave and as we were leaving the hostess was finally at her stand and told us to have a good evening which was odd because we were never greeted, and felt disingenuous. I really wish I could have spoke to the manager before we left but at that point I was frustrated with the service. I feel like I over payed for one of the worst restaurant experiences I’ve ever had. It was also my first time at Red Lobster and I only decided to take my wife because she wanted “good seafood”. I regret the whole experience as I thought the Hulen location would be the better location. I do not think we will be revisiting this Red Lobster in the future to...

I really can’t believe I’m having to leave a bad review for one of my all times favorite restaurants in Fort Worth. Earlier this week I went into the Hulen St location for lunch around 11:45am the place had barely opened. I stood at the front for 15mims two servers walked by and didn’t say hello or may I help you. The Bartenders saw me also they both just let me stand there awkwardly. Then I called the restaurant from my cell phone while standing in the front by the lobster tank. Out came a young gentleman that was very polite he was about to answer the phone and I smiled and said that’s me calling. He laughed a little and said I’m sorry have you been helped how many will be dining today. I told him I will like to do a Togo Order. The gentleman politely said give me one second to get my book to take your order. My order was placed and I told him I will be at the bar having a beer while I wait on my order. I stood at the bar for about 5-10 mins holding my change in my hand trying to purchase a beer then I looked over the drink menu then considered a cocktail and I sat down. Thinking that would get to two Bartenders attention but they just looked over at me for a moment then continued their conversation like I wasn’t there. They were talking about how they have so many bills to pay and how they need extra money and how one of their Fathers was going to help them out. At this time 11-15mins had passed not one of them asked me did I need help. They both acted as if I wasn’t there. As you can see in the picture they wasn’t busy I was the only one there. About 18mins went by and the Gentleman brought my food to the bar. I asked for the Manager and she came over I explained to her everything that had happened she apologized for their behaviors while she was Apologizing the bartender was giving me nasty looks and I asked the manager so you see this right now and she agreed that was out of line and that she would have a talk with her. The manager was very Apologetic but I spent $66.00 on my lunch and was about to spend more money at the bar if they would have served me. I’ve been eating at this location for over 30 years and I’ve NEVER experienced any mess like this. I really would have asked for a refund but I was so hungry and I really wanted red lobster that day. The food was good once I got it home but the service sucked. Who wants to start their day like that not me. I really don’t think I’ll be back. And it’s really sad that people like that works in a nice place like that with that kind of rude behavior. I really should have taken my $66.00 to...