This is my usual go to spot. But.. not anymore. Normally it doesn’t take such a long time to be seated. But it did. Then it took more than 15 mins for a waiter to come for us to order our drinks. We wanted to order our meal along with the drinks and the waiter said he’ll come back later. Another waiter brings our drinks without straws… Our original waiter came back 20 mins later to take our orders. All while the tables after us have been seated and starting to get their meals. He takes the order and we wait for what feels like half an hour at this point. We were debating on going to pay for our drinks but gave them 5 more minutes until we did that but the waiter comes running with our food. Now we ordered 2 snow crab specials and 1 extra cluster (I get a snow crab special and one extra cluster each time and also get the same waiter everytime you’d think he’d remember me at this point) well we were missing the extra cluster and the cluster I had had 2 crab legs and they threw in 2 broken small pieces of crab legs to cover the amount of crab that I was missing. Everyones waiters were very attentive to their tables, our waiter was nowhere to be found. We had to flag down another waiter and explained to him that it took 1 hour to receive our food and that we’re missing a cluster and I didnt pay this amount of money to be getting 1/3 of a cluster. We requested to speak to a manager about it, he went to inquire with his coworkers and nobody came. Eventually our waiter comes and we try to get the point across but he says we ate a cluster already so we cant get a refund or discount on the extra charged cluster and the hour we had to wait sitting there watching people that came behind us eating. He said there is no manager and the waiter takes care of the table and we didnt order an extra cluster and the people who were eating were here before us, but the table we sat at the employee moved the paper from the table that was later in use by some customers that came in later who were served their meals long before we even got to order our food. Now normally, the waiter brings the receipt and you pay at the front. Our waiter brought our receipt and it didnt have the extra cluster on it and then shortly after he brought the card reader to take the card. Probably scared thinking we were going to dine and dash or something. I told the waiter once again the issue before giving him my card and he apologized for the wait and hurriedly took it and charged it and came back with the receipt. I will be coming back again to speak with a manager about this when they actually have a manager because the customer service all in...
Read moreI really like The Kickin' Crab and I'm a regular, so it was disappointing to have such a harrowing experience during my recent visit. I've always enjoyed the food and the staff has been great, but this time was different. I ordered a seafood boil with a pound of snow crab legs and two pounds of shrimp. The shrimp was delicious, but the snow crab was mushy and had a fishy taste. I let my waiter know, and he immediately got defensive, saying no one else had complained. He offered to remove the crab from my order, but I declined because I really wanted the snow crab. I asked if I could get a new batch, and he came back with just one cluster. It was only passable, but I ate it and threw the two bad clusters away. The waiter seemed visibly upset during the whole interaction, even though I was polite and calm. When the check came, I noticed I was charged for a full pound of snow crab legs, even though I had only eaten half a pound. I pointed this out to the waiter and explained that I was willing to pay for the one cluster I ate, but not for the two I had discarded. He kept telling me there was nothing he could do. I insisted and even asked to speak to a manager, and he said there wasn't one. The conversation went back and forth until he finally asked to see the discarded crab legs. I told him I wasn't going to dig through the trash, but he came back with gloves and found the uneaten crab in my bucket. Only then did he go and remove the charge for the other half pound of crab legs. It was an incredibly frustrating experience that felt like pulling teeth. The whole time, the waiter was visibly upset, even though I remained firm but polite. I really like this restaurant and want to keep going, but this visit has me questioning if I...
Read moreWhen I tell you this seafood boil sent 1.21 gigawatts of flavor surging through my taste buds, I am not exaggerating! We ventured into Kickin’ Crab in Fort Worth, and let me tell you — the results were scientifically delicious!
We ordered king crab legs, Dungeness crab legs, snow crab legs, crayfish, shrimp, potatoes, sausage, corn, and even hard-boiled eggs — all drenched in that glorious Cajun seasoning, medium heat. The flavor fusion was so perfectly balanced it could power the flux capacitor itself!
Each crab leg cracked with precision, releasing tender, buttery meat that practically defied the laws of culinary physics. The shrimp were plump, the sausage perfectly spiced, and those potatoes and corn soaked up every last molecule of that rich Cajun essence. Even the hard-boiled eggs—by Einstein!—added an unexpected and delightful twist to the flavor equation.
Service? Fast and friendly — they brought our feast quicker than I could say, “Marty, we’ve got to go back!” The atmosphere? A lively hum that made the whole experience feel like an experiment in happiness gone horribly right.
In conclusion: if your taste buds need a shock to the system, head to Kickin’ Crab immediately. Just don’t be surprised if your DeLorean starts craving Cajun butter instead of plutonium.
Five stars! Great Scott, what...
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