Jared Jewelers — Local services in Fort Worth

I’m a little undecided about this specific Jared location... i got engaged on 1/1/2020 and the ring was just a tad bit too small. So the next morning i called multiple jewelers to see who could get my ring sized at a reasonable price and in a reasonable time frame. Most places it was going to be 2 weeks or more, and cost a fortune. So when i called Jared i was quite surprised that they could size my ring in the same day and for less than $100. I drove from Peaster, (about a 30-45 minute drive) to come to this location. (Because it’s the closest one.) as i got there the staff were talking amongst them selves and having a good time. Which normally i don’t mind, but it kept us waiting for a while. Then when someone finally got to us, he was very unprofessional. Carlos was very cocky and had an attitude with me right from the start. He took my ring and not once did he look at it under a microscope. He used the scanner on my ring and it beeped a few times and said “I’m going to talk to our service staff. Hold on” and then walked away. He came back and very rudely said “there aren’t any real diamonds in this ring so we can’t work on it” and sent me to a different repair store. I was honestly shocked because this ring had been passed down, and i knew for certain they were diamonds. Luckily the repair shop he suggested was in the mall across the street, so we decided to give it a try. It was the most sketchy, grungy repair shop i had ever seen. I definitely did not want to leave my ring there, so we went to another jewelry store and they cleaned my ring and looked at it under the microscope and confirmed that the stones in my rings were actually diamonds. The woman that helped us was quite familiar with the staff at Jared and knew exactly who we were talking about when we told her our concerns. I would have left my ring at this store if their wait wasn’t so long. So when we returned to Jared i specifically asked to see someone other than Carlos. And Anne Marie ended up helping me and getting my ring sized perfectly and i had it back before dinner. All in all, it was a nice location and the services i requested were done well, but i believe the staff needs to be trained better on their...

We have had nothing but issues with Jared's for more than 12 years. I bought my husband's wedding band from Jared's and wished I didn't. We take his ring in every 6 mos for it's required inspection (standard) and at the same time take my rings in, too even though they were bought elsewhere. The service process (even for just his ring) is painful at best. Give yourself at least 45 mins to drop off a ring for service (just drop off for pick up next day). Give yourself another 20+ mins to pick it up. BE VERY CAREFUL at pick up and ensure you are getting YOUR ring back! Today my husband was given another wedding band that looked like mine, but was 3 sizes smaller! After many questions and much discussion it was determined the jeweler accidentally swapped my ring with some else's. Now I get accidents happen. None of us are perfect, but that is why you put strong quality control processes in place to ensure people get their expensive and sentimental jewelry back as they should!

Additionally, he is on his THIRD wedding ring due to Jared's poor quality. First ring lost a diamond 9 days after we got married. It had to lose a diamond 2 more times before they finally gave me another ring; which I had to pay an extra $500 for since "it had more gold" to hold the diamonds better. He lost a diamond out of ring #2, the day after we picked it up from an inspection. We were told it was too large for them to replace in store and the ring needed to be sent to corporate. After 6 weeks we were contacted and informed they were going to give him a new ring (ring #3). Now let me clarify... my husband is not hard on his ring. He is an Engineer with a desk job and only wears his ring at work or when we go out. The one positive thing I will say, Jared's does stand by their warranty (if they can find it in the system, but I'm not even going to start talking...

Worst Jared ever i've ever been to... on two occasions this place never acknowledges their clients when walked in.. they have you standin there even if it's a simple question they make you wait over 30 min just to go up to you and answer....the white heavy weight lady look over at us and ignored us so many times. Couldn't even say hi... same for the other ladies there completely incompetent... I was thinking of going here to upgrade my diamond carat to a six... and I know I have to let them know ahead of time so they order and bring diamonds to show....but definitely not this location.... I'll take my business to the Arlington location. They are attentive and acknowledge you from the get go. It doesn't make sense to make a client wait for more than 30 just to get your rings a quick clean.... the Arlington location is very good with their clients. But this Location here is just simply horrible.....all the ladies are just incompetent. From the reviews I've read it is true that they seem to ignore the younger age group. And seem to scan people and judge before acknowledging you...... my husband and I have bought several good jewelry from Jared. So its unacceptable and very ignorant for people to judge you when you walk in... if they actually did what they get paid to do instead of going based on their judgement they would be a very good location. Will be contacting corporate on...