Sonic Drive-In — Restaurant in Fort Worth

When I got home, I found that the Smash burger was missing. We called Sonic and was told by Sal that they would cover our burger if we came to pick it up. I arrived at Sonic and asked the lady at the drive thru for the refund and she responded that I would be getting the meal anyways, implying I don't really need a refund. I told her that I still needed to drive back out. I thought it was really rude of her to mention that when Sal told me a lady forgot to put it in the bag. Then her and another lady working the cashier and delivery to cars handed me 3 drinks. I asked whose these were and they apologized and said it was for the car in the back. The level of incompetence is crazy. And then they started laughing with each other as if everything was a joke. Then Sal finally came to speak with me. He said he made me an extra burger, which I told him that's not what I asked for. I wanted the burger and also a refund for it. He said that was not possible. I was surprised that he was not able to do that when he told me it would be covered on the phone....

So I placed an order through the app, but I forgot to add my daughter’s applesauce. So I asked for it at the drive-thru, and since it was just a few bucks, I told the girl to keep the change. Her response was like, “Oh okay.” Seriously? A simple thank you would’ve been nice! It nearly made me want to say forget it and ask for my change back. When I got home, guess what? No applesauce! So I had to head back out to grab it. Then, on my way to Sonic, my husband calls to say the ultimate meat and cheese burritos had no bacon. Fantastic, right? When I pulled up to Sonic, the girl just handed me one applesauce. I ordered two! I told her about the missing bacon too, and her response was, “Do you have the food?” Clearly, they weren’t really paying attention. At that point, I just said forget the food, just give me my applesauce because I was pretty annoyed.

Oh, and by the way, if I’m sitting in my car and the drive-thru window is closed, why can I hear everyone laughing and having a good time inside? It's no wonder they can’t get...

been there twice to pick up online order. both times order was incomplete and had to go back to get missing food. 1st time I didn't know to check. 2nd time they brought food out to me while waiting and next in line. I was checking order - meal for 4 people - and car at drive thru window left. 3 cars behind me couldn't move forward as I was in way checking order. felt rushed by employee and all food was there and I asked - nicely with smile - as I was getting drinks if I needed to check or all good? got back to house and everyone came to table for food and drink. had to go back to sonic and pick up a milkshake they forgot. it was melted when I got to it 10-15 min later. didn't make or offer to make new one. food is good. check your order regardless of how impatient they are for you to move along. oh! the girl at window when I went back slammed window on me after having to get me some...