Starbucks — Restaurant in Fort Worth

I’m a repeat customer at this Starbucks, visiting multiple times a week. Today, I ordered 15 minutes ahead, but when I arrived there was a long line of mobile orders and an even longer line in person, with only one worker handling everything. I was given 2 more minutes until my order was ready.

About 20 minutes after my order time, a Kroger manager came up and placed orders for others who weren’t even in line — including food. At that point two more Starbucks workers joined, but those orders (including the manager’s) were served before mine and several others still waiting. When I asked why, I was mocked by the Starbucks worker. I mentioned how unacceptable this was, and was mocked again.

As someone who comes here several times a week, this was a very frustrating and disappointing experience.

Going to go to...

I don’t leave reviews even when I had a rude server but man this lady was just rude for no reason Two lady Connie and another Latina maybe with no name bagde was just rude on her PINK PHONE I go to pick up a Mobile order never have at this location and she like Her: What can I get u Me: I ’m here for a mobile order Her: Ugh that not here go over there for a mobile order Me: Well I also wanted to order a banana nut bread Her: So that why I said how can I help u ugh Then was rude about asking if they sell brownie saying u order what I see only do u see brownie ??? Then after heating up my bread left the on the counter took her 3 min to give it to me I held my tongue and left I don’t need to lower my self to...

I kept telling myself that I needed to start going to another Starbucks, and this morning solidified my decision. I waited 15 minutes behind sorority girls and Kroger employees to be told that they were out of iced coffee. No offer to put brewed coffee over ice, just "we are out." They are constantly understaffed, and with TCU starting classes soon, I will be taking my...