Starbucks — Restaurant in Fort Worth

If you are short for time, do not waste your time. I got here at 7:35 this Albertsons is a 6 minutes from my house I ordered a matcha latte, a cheese danish, and roasted and pepper bites. They were out of red pepper bites. There was a young gentleman working by himself who appears to be new because he had to look at every car to make every drink that was ordered. Three people came after me and placed orders before he even started on my drink. No, I'm not mad at the young man by any means. it's more so that this is young man appears to be new and he was the only one in here at 7:00 in the morning. I feel like he should have had more training before throwing him to the wolves. Now here it is 7:57 and I'm racing home to clock in to work. I know it's not y'all's fault as far as my time constraints, but what normally takes a few moments especially, if I'm the first person in the store took approximately 20 minutes, which is insane. I won't be using this location anymore. I was not expecting this. like I said no complaints about the young man directly. he appears to be new so that's understandable. it's just crazy that so many people came in to order and y'all have him on the register by himself, not help, opening the Starbucks

Also the drink taste like pure froth. I barely tasted any caramel. I paid extra for caramel drizzle and caramel sauce, and I had to remind the young man that it was missing the drizzle. Please get my guy some more training before leaving him by himself. And maybe keep the experienced...

I remember starting my career at Starbucks and being taught how to be polite to every customer to guarantee they had a good experience, ensuring in repeat customers and word of mouth. This team doesn’t seem to worry about this. I rolled up to the drive through box and I had been sick all night, therefore lost my voice. The first thing I asked is if the drive through barista could hear me and she said sure. I proceeded to tell her my order, grande/soy/white mocha/keep whipped cream/ drizzle the cup and top with caramel drizzle. All she understood from that pretty straight forward order was soy white mocha. After I corrected her she shouted at me “Turn your radio down!” And then when I got to the window she shouted my order at me and handed me off. I hate complaining but I literally asked her if she could hear me. If I had pulled that crap 15 years ago when I was a green bean I would have gotten...

I really don’t leave bad reviews. I enjoy looking for things to complement on bc I feel like employees don’t get enough recognition when they do a good job but this was ridiculous.

I was by no means in a rush but with only 2 people in line (including myself!) it shouldn’t take you more than 15 minutes to make one refresher and hand out a cake pop….

I waited 20 minutes just to have my order taken before I decided to just give up and leave. There is no way I’m going to pay $15 to wait 30 min for a drink and a sandwich (for myself).

This is not something I write lightly as I USED TO WORK FOR STARBUCKS but drinks (especially refreshers that require no brewing time as they don’t have coffee. Just juice, water, and lemonade) shouldn’t take longer than 5 minutes at most to make.

In no universe is a 20+ minute wait reasonable at Starbucks for any reason....