Thai Terrace — Restaurant in Fort Worth

The most disgusting service I have ever received at any of the establishment. I went there at 8 pm there were just 2 tables before us eating dinner. The server seated us and took the order and then seated the 4th table which arrived after 10 minutes and took the order. We were hungry and wanted to try a new a Thai restaurant, so just ordered 2 entrees, waited 30 minutes and the 4th table seated after us was served with approx 5-6 meals including appetizers and main entrees, I was surprised to see how quickly they were served and we are just sitting hungry at the hands of server and kitchen. She assured us next is yours, I said fine. 5 minutes after she came out of kitchen and said ' What was your order ' I was surprised to hear that she said kitchen messed up, now I don't know if the server or the kitchen messed up it was a simple order and I guess with 4 tables in total, she was pretending like the restaurant is extremely busy and I don't recall your order. I don't mind waiting but come on think on yourself when your server tells you your is coming and then ask you what was your order, I guess you were more inclined on a bigger order, next table you did not forget, or your server and kitchen were trying to put their inability to serve a simple order of rice and noodle on me. I told your server that's ok we leave she said sorry, NOT ACCEPTABLE, coz at the end you don't care for a small order or care for the customer and inside you wanted us to leave, there was no empathy for the mistake made by you, I didn't get to taste the food and as you know there are thousand's of Thai restaurants in the area to serve. I left your restaurant by 8.35 Pm headed to another Thai restaurant, order the same entree and it was out in 5 minutes, the food was awesome and guess what I was done paying the check by 9.00 Pm. You couldn't even find my order,...

I ordered take out over the phone. This would be my 3rd time ordering with them but I only got drunken noodles before this time fried rice. I asked for a spicy level 2. Which if you frequently eat Thai food you know the spice is barely slight. Enough to taste it but not enough to burn your lips and that’s what it done. Firstly I was appalled because when I opened the container there was a burnt smell to it so it threw me off, next was the amount of peppers😨 I ate a bite and my lips instantly tingled. I tried to eat another because I didn’t want to bother them but I couldn’t handle it so I called and he told directly as soon as I made my complaint WE MADE IT RIGHT. Didn’t care to try to replace it or anything. I’m mad I even gave a tip! Then on top of that I asked for 3 soy sauces I got to the car only 1 in the bag go back in. He said we’re out let me get some from the back. He could’ve told me that when I asked at pickup. Either way it doesn’t matter because I was not able to eat it EVEN SPICY because it turned out it was burnt and I didn’t see it from the side I took bites from because the burnt rice was distributed...

Had a very disappointing experience at Thai Terrace on Sunday night. We dined in and the restaurant was completely empty when we were seated. The waiter took our drink order, brought out drinks and then took our food order. After we had our order in three other tables were then occupied. We sat waiting nearly an hour while the other three tables that arrived well after us had gotten their entrees. We never got our appetizers or entrees yet we had been there roughly 15 minutes before the next person walked in and all three tables got their food. We just left after not receiving any of our food we ordered and as we left the waiter nor the person who looked like they were running the show even said anything to us as we informed them that after waiting nearly an hour only got our drinks we wanted to cancel our order and were going to take our business elsewhere. It was absolutely unacceptable to not have served us after we were the only ones in the restaurant when we arrived! I will never waste my time here again which is unfortunate as this used to be on of our...