Whataburger — Restaurant in Fort Worth

I was over charged for the Whatacatch with fries and drink. The menu on the left side about half way down says $3.99 and add an apple pie for an additional $.69 or something like that. The total for that and 4 Justaburgers was $14.23. That's what was told to me thru the speaker. I was totaling up in my head and that was way off. Last time I got Justaburgers in Arlington they were $1.09 ea, which was 2 mths ago. This was $6.76 for 4 without cheese. When I got to the 1st window to pay I asked the lady nicely if she charged for whataburger jr's instead of Justaburgers. She was very nice and advised me that she was going to get some help. The girl from the food window came back and talked to her and walked away. The original cashier stated that they were going to cash me out at the other window. I said thank you and drove up. The girl opened the window and said my total was $11.23. I knew this still wasn't right but I handed over my card and she returned my card and receipt. I waited for my food and when she had the bag inside I asked if I could get some salt and pepper. She put it in the bag, handed it to me and I said thank you and she made a shew type motion with her hand. That threw up a flag to me. I looked at my receipt and remembering she told me the total was $11.23 the actual amount charged to my card was the first price told to me of $14.23. WHY LIE TO YOUR CUSTOMERS AND CHARGE A DIFFERENT AMOUNT ON THEIR CARDS??? THERE ARE CAMERAS RECORDING, ARE THERE NOT??? I even explained that the whatacatch was $3.99 and they charged $6.39. How many other times have they told people one price and charged another? That's the worst customer service I've ever received. The first lady was nice. It's the girl that was working the food window. I was going to go back and take a pic of the menu board showing the $3.99 whatacatch meal but I got realky sick so I'm not sure if she had her buddy do something to the sandwich. The sandwich was smaller so I figured it was a lunch special and price. I wasn't going to call because I figured she was waiting for and ready to block/intercept the call. All because she knew what she'd done. I'm not wanting her to lose her job but she doesn't need to be on a register. If the company needs I can send a copy of my receipt. I will NEVER go to that Whataburger ever again. Since there's not another one over here I'll take my business to In-N-Out or 5 Guys. For a company trying to expand across the country a bad word spreads faster than a good word. You have to have employees that actually care. I can't imagine what she'd do to a customer who asks questions but not nice and polite, like I did. I guess it's time for me to try 5guys burgers. I've been wanting to try them. I just didn't think it would be my old favorite...

Absolutely dreadful customer service, unable to quickly or even correctly fill an order of a single burger! If I could give this place a negative-5-star rating, I would! Avoid this place like the food poisoning that their stale room-temperature burgers will give you, at least until some EXTREME changes in staffing and management are implemented.

As I worked in the plaza near here, I used to come here frequently before and after work, but after the last few times? Never again! I'll begin with the most recent experience I had, just earlier today.

Today (July 10th), I had to head in to work to cover someone's shift near break of dawn. I ordered a small hamburger with cheese and no other toppings, and a small chocolate shake to drink on the side. Because of the time of day, the Whataburger was nearly empty of customers. Despite this, it took them 30 MINUTES to fill my order, the hamburger was STALE AND NOT EVEN WARM, and the shake was almost completely MELTED by the time they put it on the counter for me -- AND THEY MANAGED TO FORGET THE SINGLE BURGER TOPPING, THE CHEESE! 2 hours later, I was in the bathroom at work VOMITING and suffering from severe diarrhea -- and since Whataburger had provided THE ONLY FOOD I HAD EATEN ALL DAY, I have good cause to suspect that the burger had been sitting around for at LEAST a few hours, if not all night or even longer!

That was, believe it or not, the THIRD TIME OUT OF THREE, IN A ROW, OVER THE COURSE OF 4 DAYS, that they made a glaringly negligent mistake, despite me pointing it out to them afterwards AND, after talking to the manager -- who treated me with scorn and suspicion, and who ultimately refused to direct me to the GM -- eventually receiving a refund for SOME of the orders.

The night before this (July 9th), I ordered a small fries and a plain hamburger with only cheese. After a 20 minute wait, they forgot the cheese, and the fries were cold, mushy, and unsalted! Absolutely disgusting, I should have known better than to go back there again after that!

The first time they made a significant mistake was when I ordered a hamburger without cheese or any other toppings (on July 7th), after a 20 minute wait, they give me a What-A-Chicken. How is that even CLOSE to being a hamburger? I'll tell you how: it isn't!

Prior to that day, I had never had any issues with the location, which is why I kept coming back; that goodwill is completely spent now. I would understand if they only made a significant mistake every couple weeks, but three out of three times in a row, over 4 days? As the saying goes, "three strikes and...

will not go back and eat here ever again yes I'm posting a little late but hey I work all hours of the day and I never really have time anymore I was told to take back the food the next day even though I had paid for it was heading to work called and asked to have my food remade and they wanted me to take the food back the next day I don't understand how if if I was already eating it not only did they charge me for double meat cuz that's what my husband wanted and they didn't put it in there as you can see no bacon like I asked one jalapeno inside their paid for everything and it was two number five one of them with double meat I mean you can see the difference in both burgers they're both number 5 even then we got one strip of bacon which was completely ridiculous even after my husband had to go in because he forgot our fries and on top of it they said they gave us a lot of catch-up which was a lie to never had any he had to ask for that too all-in-all I was so frustrated I told them my husband went back for the fries so as soon as we're driving away I realized we didn't have no ketchup also didn't realize that the burgers were made right I figured hey since they forgot the fries maybe I should check the burgers I start checking love burgers and sure enough they were all messed up was not what I ordered and money wasted like always every time I come to this Whataburger they always forget something this is the 7/8th I'm never going again as much as I want my money back at my food remade I doubt they would but I would not recommend to eat here yet alone I even had them repeat my order and the manager was right there as well with the cashier I still don't understand how they messed up my order even after they are re-reading it and to top it off we were waiting for 45 minutes for food that's ridiculous so instead of returning all the food the next day like they wanted me to so that they can we make my food that's what the manager Megan said and I told her why would I return the food if I'm already heading to work and I'm hungry my kids haven't eaten and I haven't eaten so I just ate it and I'm tired of getting my food messed up so just simply not ever going back but I will review this location 👎🏾👎🏾👎🏾all I do is lose money an never get...