Cash America Pawn — Local services in Fort Worth

This place egregiously wronged me in indifferently handling the loan on my laptop.

Due to Covid-19, I wasn’t aware that they were open when it was time to redeem the loan. I found out before the redemption date what they were open because they do loans; which is because they are considered essential services.

I called and asked a representative for an extension of 13 days. I gave her my account information. She said she would extend it, and that the additional amount I’d have to pay when redeeming the laptop would be $4.30.

Same representative gave me 1 additional day at the 13 day mark, when I was on the way to them and discovered that they were closing half an hour early.

I arrived the next day and was told that my laptop had been sold.

The manager (he said his name was Mike, and tapped his chest to indicate that he had an identifying name tag; which I guess should have kept me from having to ask). There was no name tag. I even took a picture.

He said that he knows what the particular worker would have said, but had no video record of same. He said he will check with worker, but not when I wanted him to, but in his own time. He kept saying that I misunderstood. I even showed him where I wrote the information on the ticket when talking to his representative.. He unsympathetically argued and put the blame on me.

I told him I took an Uber to pick up my laptop, and he offered no concessions and said he had no other laptops to sell me.

I arrived by Uber and using a walker. Very cold-hearted. VERY!

May the Holy Spirit of God visit the...

This has to be the worst pawn shop in existence!!! I have had nothing but very bad experiences and the worst customer service I have ever seen at this store. If you can go to any other pawn shop on the planet then don't go here!!! Just to give an example I had just got doñe spending 18 months paying off a two thousand dollar HP desktop computer with a large flat screen monitor. And wanted to buy another expensive computer that a friend put together for me with more storage and a better processor. I called here and they say, sure bring your HP up and we will take it so my roommate carries it up there to sell and they tell him they are not taking those HP desktops anymore. It's only 2 years old and I just got done paying over 2000 for it but you don't want it. That's not what you said on the phone. I even still had it under warranty for another year!!! They are very rude, they don't know what they are doing, they don't know how to wheel and deal on prices and everything is overpriced. Trust me, don't go here. You will...

Real nice folks in thers very fair pawn shop! Always give me what i need within reason. But i always come back for my stuff! Thats key! If you know your not coming dack for it dont wast there time just sell it and take the money. Some people dont know this but they have an algorithm that keeps a score on you based on your consistency, so if you constantly pawn stuff and never come back they will never offer you top doller for ANYTHING the computer won't let them it knows your a dudd! If your always consistent, they usually will give you what you need cuz they know your good for it! (Word of advice never pawn something for more money than you need it just makes it easier to get back) then that one time you really need cash take em something good and you will get what you need within reason. The managers a real nice dude, and all the employees ive encountered are Super Friendly, this is the best one...