Burger King — Restaurant in Fort Wright

We went there yesterday after my husband's Dr appointment. We had been there a few days prior and we really enjoyed the food. First I need to explain the fact that my husband has stage 4 RCC and metastatic cancer ok? He just quit the chemotherapy pills because they were doing more harm than good. He'd lost 7 pounds in 1 week! So to find something he can eat, and enjoy without it coming back up is a blessing to us. He'd been craving another good Whopper for a couple of days now and we knew we were going there for lunch after the Dr appointment. The manager should've put someone better on walk up cash because this girl couldn't take a order to save her life! We ordered the 2 for $10 whopper meal. His was no pickle with a frozen Coke. Mine was no onion and no pickle. Both meal's were upsized to a large. I got us a seat while he waited for the food. Automatically I knew there was a problem as soon as she sat the drink's down! It was a small frozen Coke, should have been a large! Then she had 2 small Cokes which should have been a large. My husband told her it was wrong. She corrected the 2 small Cokes by pouring them into 1 large cup! Huh wrong! He also has type 1 diabetes and his sugar was running low that's why he ordered the large frozen Coke which he never got! He brought the food to the table and his sandwich was wrong also! No pickle or onion! He wanted the onion. He put his food back in the bag. I took a couple bites if my sandwich and I could see he was getting totally wiped out from sugar being low, and being emotionally upset. So we decided to leave. I told him to go to the car and I'd be right there. I walked up to the register and politely told her she still didn't get the order right. How his sandwich was supposed to be made. I also told her he has cancer and is dying! I told her because she messed it up he couldn't eat! Then I told her to have a good day! We just moved into the area and so far he hadn't found good service until we went there recently before yesterday. It breaks my heart knowing how hard it is for him to be able to eat and enjoy it. But it seems like the restaurants are always letting him down! Now I don't know where the other Burger King restaurant is besides that one to order from? I think yesterday was the worst service he's ever gotten! You should make sure you're employees are trained before putting them on the front register trying to take orders! I think she and the manager should be fired! ASAP! You definitely lost a couple of customers! There's nothing you can do to change what happened yesterday. The girl didn't even care. She ran to the manager after I said my piece! Totally shameful Bk, absolutely shameful to treat a cancer...

They just don't seem to care about what service they are providing. Be it dining in or drive thru. This drive thru visit was terrible. I ordered double whopper with cheese, double bacon cheese burger plain, and a large fry. While at the window heard the lady telling who ever was making the sandwich that the double bacon was supposed to be plain. Meanwhile the whopper and fries where already in the bag and waiting. She finally got the sandwich and I left. Luckily I had a feeling and checked the food before leaving parking lot. My double whopper was without cheese and the bacon double cheeseburger plain was without bacon. I came inside to get the correct order and after standing at counter for a few minutes being ignored, I finally asked for help. Told them the issues they took the bag kinda rudely, and looked at the sandwiches. After seeing they was wrong they had new ones made throwing the old ones away. GREAT RIGHT... nope... she put new sandwiches in the bag, still with the fries from the first drive thru order. Again rudely dropping the bag to counter and said here you go... before I could even ask about hot fries she had turned and disappeared to the back. And to top it off when I get home our sandwiches were cold too. We had to microwave them and fries to warm them up. Have had a few bad experiences at this location and this was the worst. I'm done with this location and would advise you to stay away from...

I went through the drive-thru not too long ago ordered two Whopper combos with cheese small one with a Coca-Cola one with a high C fruit punch they got both sandwiches wrong neither included cheese they got one drink wrong the Coca-Cola was not a Coke and if it was there's something wrong with their Coke machine also our fries were burnt and heavily salted and I mean like crunchy burnt like no softness on the inside I did not receive a receipt I I called many many times the first time I called the line almost sounded like a modem so I checked the number and called again and now all I get is a busy signal every time I call I've cramps severely so will not be leaving my house to get this corrected but they failed big time if I could give them negative Stars I would how do you leave the cheese off of burgers and what is going on with your Coca-Cola are you guys keeping the fries fresh or just cooking a whole bunch at once and let them burn all day in the warmer and then give them out with heavy heavy salt what is up with that and the fact that I cannot get through to you via phone and sorry that's just poor business and let's not forget I wasn't even...