Burger King — Restaurant in Four Corners States

I would like to state that this was my first and last visit to this BK. Went through drive thru on Friday March 8th. Waited in line to order which felt like forever for a fast food place. Once we ordered…we were asked to stay at the first window after paying. Never had that happened. I waited for a little bit but there was no one at the other window and several vehicles behind me. I went to the second window without being told. I waited to see if anyone would greet me. No one did after 5 minutes. So I honked and asked for my money back. I was asked why and I informed the guy at the window that this is ridiculous for a fast food place. The blonde manager came up and was met with hostility. She said your food is up next. By that time we were tired of waiting and didnt feel like we were met with customer service like we should have. Also, the time waiting at the second window, my husband and I seen 3 employees walk out and go over to Little Cesars. My husband and I waited for 25 mins total. Once we got our money. We went to Taco Bell and was in and out under 5 minutes. Like it should be for drive thru. I did make a recommendation that if we were communicated too about our food taking time to be fresh. We would of been fine, but it was the lack of communication and courtesy from the manager when we had this issue. Thank you for letting us know on our first visit that you are not the BK that we will go to again!! Sad to say because we like BK and this is the closest location. It is what it is. When I spend my hard earned money, I expect to be treated...

You only get the one star because 0 is not an option. I come here often as my husband loves BK and every time I have issues not only with the guy taking my order, as he is checking out my husband and making him very uncomfortable and looking at me like I'm the most disgusting thint he has seen, but this time it was made blatantly obvious they have an issue with my weight as I just heard one of their workers chatting with the bald african american woman manager and they were complaining about my getting soda when I didn't need it and he needed to get ice into the soda machine. She said loud enough for myself to hear, "Well if she would move her fat ass out of the way you could get it done. " As he was complaining I was not moving my "fatass" fast enough for their liking. I'm pregnant and due very soon. Sorry I can't look like I should be eating at your "fine fast food establishment" when I am about to pop out a very heavy, physically demanding child.

I'd like to add that when I turned around to see who was talking like this and made eye contact with the woman, she cackled like it was an even better punchline to her joke that I had heard it and the employee saw that I had reacted too. At least he ducked his head as if he wasn't mumbling to add to whatever she was swaying. So not only is our food literally never fresh but you insult your customers and laugh even louder when you know they've heard you. 10/10 customer service. Would like to know how someone like this got into management. Truly. Great influence on your crew, you...

Missing an ENTIRE MEAL. Extremely slow & rude. Pulled up to the speaker and sat in silence for at least two minutes before a worker very rudely tells us to wait. End up having to wait at least an additional five minutes before we can take our order and he's difficult the whole time. When our order is finally placed we end up sitting behind another car we didn't even know was there (meaning they had to have been there for a while before we even showed up) for about ten minutes before they're finally served... But only some of their food and the rest takes another five or so. When we finally get to the window the order is already wrong and we've only gotten the drinks. He slams our food on the counter when he fixes the drinks. When we get our food it's cold. And there's an entire meal missing. We triple check the bag and receipt and no, we're definitely missing an entire meal. Which is mind boggling considering the order was literally just the two meals, one order of their cheap nuggets and a JR chicken sandwich. When my sister goes in to get the order fixed, the worker stands there staring at her like she's dumb for several moments, which initiates an awkward staring contest that basically serves as some kind of stupid test wherein the prize is apparently the REST OF THE FOOD WE PAID FOR.

All in all spent about a half hour there. Very seriously considering...