Shah's The American Gyro — Restaurant in Four Corners States

I was very happy to find an American spot. I have to drive about 45 minutes to get here, so I was hoping it would be worth it. On my first visit, I was too excited to have a gyro again, that I didn’t pay attention to much besides the food. The food, was GREAT! 10/10! That being said, in my probably 6-7 visits since, I have not once had anything better than a neutral at best customer service experience, up until last night. I asked the cashier the pricing for gyro meat by weight. She informed me that it was $13.99 for a 1/4 lb and $6.99 for a half lb… I asked her if she accidentally mixed those prices up and she said no. I politely asked again explaining how that seems incorrect and she responded with “I know it doesn’t make sense but I don’t set the prices”. I said you’re positive that’s the price? Then ok, I guess I’ll take the half lb for $6.99…. I get my receipt and it says “1/4 lb 6.99” I then proceed to show her that that’s what I was explaining and she argued with me saying she memorized the prices and that’s right… I then asked why I would’ve explained 3x that I felt the pricing was incorrect and she walked to the back explaining what happened to the back…no one came out, no one apologized, no one took ownership, nothing. A different dude came to give me our food and then walked away.. this was also like 30 minutes before close and we were the only customers… there wasn’t a single attempt to make it right and no one would’ve even witnessed the silly innocent error. An apology would’ve sufficed, instead, nothing… the food is great, the customer service is non existent. Should just have an automated ordering system, it would cause less issues and have more of a...

Thank you for your prompt reply. Reviews are, of course, subjective, and I always aim to provide an honest account of my experiences. I’d like to clarify that I’ve actually left 20 reviews in total — 1 with 5 stars, 1 with 2 stars, and 18 with 1 star. The reason for my review is fairly straightforward: the food took an unacceptably long time to arrive, and the staff's response to my concerns could only be described as flippant, which was disappointing. As for the onion rings, we sampled them immediately upon leaving and were left thoroughly underwhelmed — to put it mildly. That said, I do appreciate your quick response — a mere hour! Which, conveniently, was about twice the amount of time I spent waiting for four gyros and two sides, which took nearly 30 minutes to prepare. Since we are regular patrons of the Shah's in Pueblo, I was genuinely excited to see a location in PW. Unfortunately, the experience here fell far short of the one in the city. However, should you wish to redeem your reputation, I would be happy to leave a 5-star review for your Pueblo location, where the food and service are, quite...

We visited Shah's The American Gyro in Pueblo West for opening day and it was a delightful experience from start to finish! My daughter tried the Cowboy Smash Burger and absolutely loved it - the flavors were spot on. I went for the classic, the Original Gyro, which was perfectly seasoned and wrapped in warm, fresh pita. My wife opted for the Sunnyside Gyro with green chili, which added a unique and delicious twist to the traditional gyro.

We also couldn't resist trying the Fried Pickles, which were crispy on the outside and wonderfully tangy inside. For dessert, we all had Bavarian Cream Churros - they were the perfect sweet ending to our meal, not too heavy but incredibly satisfying.

The whole meal was well worth the money, offering great quality and taste without breaking the bank. The service was friendly, and the atmosphere was welcoming. If you're in Pueblo West, definitely give Shah's The American Gyro a try - you won't be...