Cultivate Community Table — Restaurant in Frankfort

My husband and I went to your establishment for the first time yesterday for brunch. The ladies taking our order and waitresses were incredibly nice and the food tasted amazing. We were already planning on our next visit before we even finished eating.

The manager/bartender (possible owner) came out to the patio where we were dining. He acknowledged and passed seltzer samples to every single table except ours. This resulted in us feeling slighted due to being disregarded like that. We would have brushed it off if we weren't literally the only ones on the patio that weren't being acknowledged. To be honest, it wasn't the actual sample we wanted, we were just really confused and offended.

We went inside and my husband expressed how it was odd that we were the only ones that weren't spoken to or given a sample by him and we asked why this took place. The manager/owner stated that he just missed us and didn't see us. We explained that this made no sense due to the fact that we were sitting right in front and he stood by our table multiple times. He was quite dismissive and stated that they were "only samples..." and "well do you want one then?" Implying that we were really upset about having a couple sips of a hard seltzer. Clearly we were insulted and that was the only reason why we said anything. My husband is person of color and was the only person of color in the restaurant that day. We really don't want to believe that was the reason for the passive aggressive dismissal of our presence but it is quite hard to ignore this considering it was impossible to miss us coupled with his response. We are unable to come up with another reason for this experience. There were no apologies given and he clearly did not care that our feelings were hurt.

We are not ones to ever complain in establishments that we visit. In the 5 years that we have been together, this was the very first time we have ever felt the need to speak up in person about an unfortunate experience. We were actually really hoping that he would apologize and be a little more empathetic about how we were feeling so we could put this behind us and come back again next weekend. I am hoping that this is just a misunderstanding and that the manager/owner learns how to handle a misunderstanding with a little more compassion.

Thank you for asking for feedback regarding...

Why did you change your name? White Street Cafe is such an iconic name to this little street in Frankfort.... plus the new name will be confusing to any newbies in the area - they won't know you're a cafe/restaurant. Understandably you're making changes but it seems you're making too many too fast. You might start to lose people. It's like the saying... ' if it's not broke, don't fix it '.

Also, I have to wait for your location to open before I can place an online order. I use to be able to come into work in the morning and place my order for pick up for when you're open. I can no longer do that. I have to wait for your 8am opening time to do anything online with you. Please change that.

I give you 4 stars only because I love the food. But quite frankly I'm worried you're making too many changes, too fast and might start to lose people.

• Editing my review: So I'm changing my review to 2 stars. I've been ordering the same breakfast panini for several months and just placed another order. I received it and low and behold the way it's made has been changed. It use to be on a country italian bread which had a lovely panini crunch and was a fairly large sandwich; it is now made on a potato focaccia bread. The bread was soft with some grilled panini marks on it... no crunch and much smaller in size than before. The sandwich reminded much like a Great American Bagel sandwich. I called and talked to the owner just to express my opinion on the change and he responded that they've made a lot of changes including a name change and menu change and that I can always request a different bread if I wanted. He actually was kind of cold in his response.

Like I said before - there are too many changes and maybe too fast - name change, menu change and the way things are made on the menu. I hate to see these changes backfire on them. As much as I really liked 'White Street' I more than likely won't...

UPDATE REVIEW!

A long time coming! No longer White Street Cafe but the full circle with Matt, an original chef, coming back to buy and recreate the feel of the Cafe. SO began Cultivate Frankfort!

Some old favorites stuck around on the menu but some new and amazing things were born. First, the beer selections! Spot on, always changing and DELISH. Not the standard store issued run of the mill beers. New and local gracing the taps.

Don't sleep on the hand-crafted drinks, there hasn't been one that has let me down yet! The fresh mixers and juice make the difference!

Now the menu items...where can the list begin. You can NEVER go wrong supporting a local cause with the benefit burgers. Each month a new featured non-profit gets the spotlight and a donation from the burger sales. They change each month so worth checking that out.

Spicy chicken either on the sando or a waffle, crisp, juicy and with spice! A go to when in doubt!

I could write about each and every item but where is the fun in getting guest to try something on their own?!? You really can't make a bad pick! Do not miss out on curds or truffle fries either!

Original post: Words can't express how much I love the White Street Cafe! All of the food there can be my "favorite". From the blueberries that burst in the scones to the unique specials that are offered daily, each and every thing is made from scratch and with love! If you want to set up a morning meeting and jump on the wifi and enjoy delicious coffee with refills...come on...What Starbucks?!? Time to go to White Street for Good Food and...