Baskin-Robbins — Restaurant in Franklin

I was hot... And I wanted 🍨. So I was looking and I saw this place and when I looked at the reviews I thought... "Oh great... 3 1/2 stars.". So since my dad didn't want to go more than 5 minutes for ice cream... we went there. When we got in, it was clean but it took about 5 minutes for us to be recognized. Once we where recognized our orders were in. I got vinalla... But the regular Vanilla was empty... and instead of just refilling it... The man just gave me the fat and dairy free Vanilla instead of just filling the other one up! #Lazy Then I asked for sprinkles and they were basically OUT OF SPRINKLES!!! So the man could only give me 10. (Not exaggerating) Then I ordered the kids cup... (Cause I'm a kid...) and they didn't have kid cups! So they gave me a big one. (Look at the picture below) So here is my experience in 5:

1. Clean
2. People were lazy
3. Not much material on toppings
4. The employees aren't very customer friendly
5. Mostly stocked...

The worst experience. I came to this location today for two scoops of ice cream and a when we pulled in there were only two cars in front of us. We sat in line for 15 min before even getting the chance to order. Once we attempted ordering we got stoped and asked to hold on, then the second time we were interrupted and stoped again for a few minutes, before finally getting to order. We then sat in line for another 15 minutes before getting to throw window, and here we found out our order was wrong and we were charged more than what we should have been. He closed the window and as getting my change for a minute and let my ice cream just sit on the window, without giving it to me. It was a 30+ min experience and I was horrible. He told me “we have a lot going on and are really backed up… but I was the third car in line....

We were craving hard ice cream in a waffle cone. We walked in to this location and it was FILTHY!! The ice cream case was all fogged up so you couldn’t even see the ice cream, there were no napkins in the dispensers, old (once iced) coffees that belonged to people were still sitting on the counter, water was all over the floor, the waffle cones were very stale and rubbery, trash was all over the counters and the list goes on. The ONLY good thing about the place was the young man behind the counter. He was very polite. If COVID is the reason this business is failing, I would be glad to volunteer my time to go get that place up and running again. I think the young manager is overwhelmed. Maybe as customers we need to lend some of our favorite businesses, a helping hand for a...