Jack's Donuts of Franklin — Restaurant in Franklin

My fiancé and I got 2 coffees and 2 donuts. The donuts were fine, but the coffees were horrible. The first time we got them, they were thick from the amount of syrup the girl put in them- I counted when she made it, and she put 7 pumps of raspberry syrup in my medium drink. I didn’t catch her name, but it was the girl with blue hair. I like sweet coffee and I couldn’t hardly drink it. We went back in and politely asked her to remake them because they were way too sweet- we both felt like the girl hatefully remade them, only put one pump of each syrup in it, and hardly used any coffee. The second coffee tasted like milk, so we said that we were sorry and it just tasted like milk this time. So she grabbed the jug of coffee and put another ‘splash’ which did nothing, and said “this is as much as I can give you without giving you a minor heart attack.” We tried each others drinks since our both still did not taste like anything remotely close to what we ordered, and we couldn’t tell the difference between each others drink. I got the raspberry jelly donut, and he got the caramel nut roll- you should be able to tell the difference between those two drinks, but we couldn’t. We both felt as though her customer service skills could use some work, as well as her barista skills. Very unfortunate experience, we will not be returning to this...

I went into the shop with my children for the first time ever. There were tons of donuts to choose from and the drink selection was even more so. The employee Debbie was so helpful! She waited patiently while my kids decided what donuts they wanted and answered any questions. There was a man behind me who had been waiting about 4 minutes by this time. He stood behind me mocking my every word and questions. He kept huffing and puffing and after making my kids and myself uncomfortable, he yelled how ridiculous it was that we were taking so long and that he would be calling the owner. Debbie, apologized for his behavior and continued to do her best to finish helping us and make my kids feel better. Besides the very rude man, we had a great experience and I would recommend this wonderful shop to anyone who loves donuts! Again, A huge thank you to the employee Debbie for being very helpful and...

We have been here several times since it opened and never had any issues but today when we went the kid working grossed me out so much I don't think we will be back. 1st off he wasn't even in the store when we got there and tried to hurry in the door before I walked in and was extremely rude, not even apologizing or anything, then just ran behind the counter to ask what I wanted withOUT washing his has or putting gloves on or anything!!! I told him nevermind because all I could think about is how the donuts were made if the employees don't even wash their hands before touching the donuts. I know its hard to come by workers right now but basic hygiene at a food establishment...