Nothing Bundt Cakes — Restaurant in Franklin

I ordered a single mini and had intended to enjoy it in my car. I asked if they had included a fork and was informed they cannot give out plastic forks because of the FDA. I'm sorry.... what.... Newks next door is giving out plastic forks did the FDA just forget to tell them? What a bizarre lie why not just say you ran out if you aren't going to tell the truth. I wouldn't have thought anything more had they just said they were out... but against FDA?!!! So what if it isn't a lie... so I looked it up. FDA does indeed have regulations for forks that are to be REUSED. It requires specific washing conditions and temperatures. So were they reusing the plastic forks people ate with or were they using metal forks and not washing them?

I left with a lot of questions and very few answers but I am deeply deeply disturbed... either they just lie to customers (not good) or they got in trouble for not washing their dishes/reusing disposable forks (even worse!)

EDIT TO RESPOND TO RESPONSE:

You totally missed the point. The issue is how your employee said THE FDA WILL NOT LET YOU GIVE FORKS OUT. Your response did not deny what your employee said. The FDA doesn’t prohibit other establishments from distributing plastic utensils why does it prohibit yours? What does a bakery/restaurant have to do for the FDA to prohibit plasticware!?!?

Since you did not correct or deny what the employee said about the FDA it can only be true then. What kind of food violation does a place have to commit for the FDA to ban fork usage?! Does not matter how pretty you package your food if the hygiene at the establishment isn’t at a level that the health department/ FDA will allow you to use...

I used to love coming here for their amazing cupcakes, but I'll be taking my business to Gigis. I had family in town yesterday and I raved about how good their cupcakes were, so we ended up stopping in to get one. If you've been here before, you know their cupcakes are pretty big (which requires a fork to eat them). They've always supplied forks up until yesterday. I was SO taken back that the gal working the register told me that they no longer supply forks so they can keep expenses down and to walk down to Newks (another restaurant) to grab one. I told her that this made no sense, that she is selling me a product and won't provide cutlery to eat it with, much less told me to go to another restaurant, walk in and steal a fork. I came back in and asked to speak with a manager and she had a different excuse as to why they no longer provide forks. I just stood their dumbfounded and told her it's like me going to any other restaurant, ordering food, and the server telling me they don't provide silverware and I should've brought my own. She has the nerve to tell me that some people eat them with their hands?!!! Keep in mind, this is not a mini cupcake...it's pretty big and they know you have to eat it with a fork because they used to give them to you. I'm in management and this is NOT how you cut costs and was a very poor decision on their part, as this small, but memorable, gesture and poor service has now made me choose to never come here again. So while they might be saving a few dollars, they are losing business. I truly hope they can...

I’m furious right now of how much this store lies! I went at 11:00 to cash in my birthday cake coupon. However for the second year in a row they had no lemon raspberry. So we left and I contacted corporate. Within a short amount of time I received a phone call from Jacquelyn in Brentwood. So about 2:00 we headed over to Cool Springs but unfortunately I selected the wrong store but it wasn’t until I asked for that person that I realized what I had done. This store said they had some. So I asked why they weren’t in the case and she said they were just done. So I placed my order. My husband used his coupon for bogo with another cashier. One of his choices was lemon raspberry. I had to wait quite a while for mine. Mine was finally brought out and when we asked where his was the manager, who was helping me, stated she only had one. She then runs to the back and comes back with a bogo coupon for us to come back in a week. We live 45 minutes away so she says I can give you a discount on some minis. Why in the heck would you give us a discount? Where is the customer service!!! And I’m sure someone else is going to be upset as this manager took someone else’s online order to fill mine. My apologies to the Brentwood store and I so appreciate the great customer service from Jacquelyn who definitely has it together. Do better Cool Springs! I’d write her name but she...