Jared Jewelers — Local services in Franklin

ONLY RATING 1 STAR BECAUSE I HAVE TO!

The Murfreesboro location had always been my “go to” jewelry store for years, but kept getting terrible service and we found the Cool Springs store to be much better run and could handle the inspections and servicing in store rather than sending off for 7-10days. UNFORTUNATELY, that feeling of comfort is NO LONGER FELT!

Due to the current COVID-19 crisis, they are now only allowing inspections or services to be done on an appointment only basis. That’s great just as long as you can still take care of your previous customers needs instead of only your new customers and making money on those customers...

So I set up the appointment for 4:00pm 7/25 to have my wife’s engagement ring and wedding band inspected, cleaned, and re-plated. I got the email confirming that date and time 3 days later, but oddly enough received an email 2 days after that confirming the appointment at 3:00pm... BUT when making the 30 min drive to the Cool Springs branch, we tried calling to confirm the appointment as to not make any difficulties for our appointment. NO ANSWER after 6+ times of calling... ok...

Got to the store, not a single customer in the showroom... They explain the email was just an automated email and apologized, but will accept the drop off at 3:00pm when we arrived. But admitted they heard the phone calls, but couldn’t answer due to being so overwhelmed with customers... keep in mind we we calling

My fiancé purchased my engagement ring from the Jared in Franklin. It was absolutely beautiful. A couple days after I had it, I was looking at it closely and I noticed there was a scrape across the edge of the diamond on one side. So I took it in and they confirmed that the scrape must have been done when the diamond was mounted. They were very apologetic at first and assured us they were going to find a wonderful replacement that was as good- if not better than the diamond we originally purchased. We live over an hour away so they stated when they received diamonds that were equivalent to mine they would give us a call and we could go check them out. We ended up taking about 8 or 9 trips out there over a period of 8 months and every time they showed us diamonds that were less quality than the one we had purchased. Tammy and Brianna were the managers we dealt with in particular. They kept saying how they were trying so hard to find the right diamond but all they ever did was beat around the bush. I had to persistently call nearly every two weeks to find out what was going on. Towards the end I was honestly so tired of driving out there and being disappointed, that I just settled with the last diamond they showed me. They claim the diamond I have is much better quality than the original, but I absolutely disagree! You can see inclusions with the naked eye, and I couldn't even see them in my original one under a 10X microscope! You don't have to be a "gemologist" to notice the difference! This place claims they care about customer satisfaction but I do not believe it for a second. The whole situation a nightmare and if I had to go back, I would have asked for my money back in the first place and went somewhere else!

What makes me the most upset is that you know they noticed the diamond was damaged and they sold it to us anyway- hoping we wouldn't see it. Then, they assured us they would find us a replacement that was as good-if not better and they failed to do so. They seem to think that I wanted something better than the original, but all I wanted was something that was at least comparable. My diamond was a square, 1 carat, G, VS2. They NEVER ONCE showed me a square, 1 carat, G, VS2. It was either a different shape, less clarity, or it was an H or an I in color.

I hope that no one else ever has to go through this sort of ordeal over something that has sentimental meaning that you spend your hard earned money on - hoping for a quality product. That is the only reason I am writing this review. I WOULD NEVER recommend the Jared in Franklin. If you want a quality diamond from people who care, then I would suggest taking your...

I am deeply disappointed with my experience at Jared jewelry store. I visited the store with high hopes of finding the perfect piece of jewelry, but instead, I encountered blatant discrimination. The staff was dismissive and unhelpful, seemingly uninterested in assisting me. It was clear from their attitude and behavior that they judged me based on my appearance, which is utterly unacceptable.

I was ignored while other customers, who arrived after me, were promptly attended to and treated with courtesy. When I finally managed to get someone’s attention, their condescending tone and lack of professionalism were shocking. It felt as though they believed I wasn’t a “worthy” customer, which is both offensive and discriminatory.

No one should have to endure such treatment, especially in a place where customer service should be a top priority. This experience has left a very negative impression on me, and I will certainly not be returning to Jared. I urge management to address these issues seriously and ensure that all...