Waffle House — Restaurant in Franklin

We walked in and were immediately met by a very rude waitress (Courtney, red hair) who was put off that we were there and had a party of 8, even though the place was not busy and there we open tables. It took more than 25mins for the table to be wiped off or for our drink order to be taken. This only happened after we asked for services and 2 other parties arrived and were attended to before our party, one of them clearly knew the waitress and more than likely worked there. Once napkins were brought to the table, w e asked why two other party’s were taken care before us and were we met with more excuses about shift changes and other nonsense. Then so called “manager”, Tom then try’s to blame us for coming in with a grumpy attitude and that the customer is not always right. It’s clear the apple doesn’t fall far from the tree, and the rude attitudes are the culture verses proper and courteous customer service. They both should be fired! Kiree (sp?) who just arrived at work took our orders and she was great the entire time. Need...

This evening the restaurant was staffed by two. It looked like a tornado just hit. All the tables but one still had dishes from the last patrons. Our server pointed out the clean table got up drinks and more folks kept coming in as she cleaned up for them to sit. She took our order refilled our beverages. And took care of the other guests. Our food came out quickly and correct. This tale is the set up. Our server despite the absolute mess was gracious, very efficient and not once seemed flustered or angry. It was an amazing experience! Really Waffle house needs to recognize their people because when they are gone so is Waffle house and all the other restaurants that have been affected by the last few crazy years. I give a huge shout out THANK YOU FOR BEING SO HOSPITABLE!!! It was...

The nastiest Waffle House I have ever been in. We were in there about 1:30 am on 7/13/23. Not a clean table or bar area in the place. The kitchen area was completely trashed. Every waffle iron was disgusting. Spilled hash browns all around the grill. Food residue and crumbs all over the prep area. No one had their food and they were busy. The waitress didn’t even call the tickets in to the cook. The cook spent the entire 20 minutes we were there on his phone. No cooking at all. It was a total joke! Never have I seen a WH is such bad shape! I would not recommend this location at all!!!! We ended up walking out. Never once did the cook or the waitress speak to us or ask us what we would like to order. I had to clean a spot off at the bar just to have a clean place to...