Subway — Restaurant in Frederick

To begin with, I would like to establish that I am a huge fan of Subway Restaurants in general. In the Frederick area, I am especially fond of the Myersville and Middletown locations because I have always received exceptional service from the staff there.

That being said, I am extremely disappointed with the Thomas Johnson Drive location. Every employee there seems to hate their lives and it is VERY evident that they do not care about their jobs. I typically walk in and watch as an employee sees me and proceeds to take his or her sweet time to get behind the counter and ask what I want. They rarely even speak, actually, but rather look at me pointedly until I understand they are waiting on me to say something. This may also have something to do with a certain difficulty with English they all seem to have, because I've had trouble communicating my order with them on a number of occasions. I believe the training process for this location is also extremely lacking because, when I ask questions not directly related to the ingredients of the sandwich itself (ex: advance preparation for large orders, paying over the phone, etc.), they stare at me blankly at a loss for what to do. The sandwiches themselves are made very sloppily, sometimes with so much sauce added that it is almost inedible.

In summation, I believe Subway Restaurants has dropped the ball on the hiring process for this particular location. I strongly encourage anyone in the Frederick area to go out of their way to find another location nearby, if necessary, because they will be unsatisfied if they choose...

Absolutely disgusting. Completely unsanitary and horrendous cross-contamination of food in those bins. My son needed a quick sub and requested this but I refuse to ever step foot in ANY Subway ever again. To make it more interesting, the girl (only person there) took die we to come out of the back room a s barely could get any words out - it was not a language barrier, I truly feel she was not completely in-tune (for lack of better words) to anything around her. True, I should have walked out, that was on me. Sub-Zero stars for a review - this place is just gross. There were two subs, what appeared to be unfinished, sitting on the ledge. Sheetz is cheaper and cleaner...

I would give zero stars if I could. I can not believe how rude & unprofessional that the staff was towards a man with special needs, or the aid that was with him. How dare they make fun of & make faces to each other, over this man and how he was acting and the fact the man wanted just a blank gift card, because he collected them (per his aid). I hope Subway doesn't allow to their employees to treat all their customers this way, no matter what disability, look, gender, religion, etc. I'm disgusted by their actions & will be happy to go to another Subway in the future. As a mother of a special needs son, I'm appalled by their actions, unprofessional and...