Extra Space Storage — Local services in Frederick

Yes it's long, but I heavily rely on detailed reviews myself when looking for services as it helps me avoid the bad apples out there. 2018-2019 review: There is two Extra Space Storage locations on the same street and they are not related, so make sure you go to the right address! With that said, Adam and Tracy are very personable, upbeat, and provided my husband and I with excellent customer service. I especially enjoyed my golf cart ride around the property to view different units : ) This location is competitively priced with modern cameras and office decor. Both Tracy and Adam communicate clearly with no hidden prices or surprise terms at check out. Overall, my husband and I had a very positive experience with this location.

August 2021-: Almost two years later my military family is back in Frederick! This PCS season is the busiest moving experience I've ever had. There wasnt any storage available anywhere. I did find one somewhere else but the reviews mentioned mice and one lady had her whole unit destroyed by mice and the company took no action knowing they had a mouse problem. I decided my best bet was to hold out for Extra Space storage because they take great care of their property. They keep points of entry for mice and insects sealed, clean the grounds daily, and take other measures to prevent any kind of infestation. Anyhow,I called and spoke with Ashley, who took my info and called me when storage became available on a few different occasions but the dates didn't quite work. Still, the fact that she followed up with me meant a lot because I know she wouldn't have trouble renting their units, but she knew I was desperate. She gave me heads up of upcoming vacancies and encouraged me to check their website which they update daily with accurate information. Thankfully, one came open at the last minute that didn't have an over-inflated price like the rest of the companies were charging, so I quickly and easily reserved online. On moving day the moving company (Coleman) lazily packed my unit forcing me to rent a small 5x5 for the overflow last minute. It was close to closing time but Ashley cheerfully and quickly moved us into the unit. Meanwhile the movers were stuffing their faces and unbeknownst to me were throwing trash all over the grounds. Long story, but ultimately the movers wanted to get stuff dropped off at my house and then come back to storage. Little did I know they had no intention of returning to the storage unit. They sealed there container forcing us to leave boxes behind as our car was full. They took so long we were not able to return to get the boxes as the gates were closed. The next morning Ashley called to politely inform me of the mess the guys left. I was horrified because part of the reason I wanted to store at this property in particular is because they meticulously take care of the grounds and go above and beyond with pest prevention. Since we will be storing for a long period that is most important to me. I explained what happened with the worst moving crew on earth, and Ashley was very forgiving and informed me she already cleaned up the mess and waived the normal cleaning fee they would charge for that kind of thing. Ashley also assured me that when a larger unit comes open when the season calms down they will gladly just transfer me instead of starting me over again. This move has been a nightmare and I can't express my gratitude enough for Extra Space and the employees I encounter every time I use them. They always seem to hire the best. Thanks again Ashley, you have been so gracious and helpful while everything else was...

I called the 1-800 number for Extra Space Storage and was given pricing information and information on the units available. I was also given the number to the local Extra Space Storage. My husband and were moving from our 3000 square foot home with a full basement, plus a 2 car garage to a 2 bedroom apartment and we weren't sure if we were going to get a garage at the apartment complex. Before I could dial the number to our local Extra Space Storage I had a call from Ashley the manager at our local Extra Space Storage. In less than 30 minutes I had the information I needed to make a decision, I had pricing, including "insurance" and I had a signed agreement - with no commitment - meaning I could cancel at any time with no questions. Ashley listened to my needs and was able to get us a unit that met our needs - we needed a unit that if needed we could use to store a motorcycle. As it turns out we didn't need a storage unit because we found a single family home and won't be moving into an apartment but having a unit lined up and paid for put my mind at ease. My husband called it our storage unit insurance policy - As the housing market continues to be crazy, finding storage units could also be a challenge this is why I choose to rent a unit a couple of weeks before I would be moving stuff into the unit. On my list of things to do was to call to cancel - making that phone call kept falling to the bottom of the "to do list" Ashley called me because she noticed that we hadn't put a lock on our unit and she was concerned. So, with one phone call from Ashley I was able to cancel our agreement - no questions asked - just a big congratulations on your new home! The level of customer service provided by Extra Space Storage is outstanding. Ashley was polite, knowledge and professional. She took the time to listen to what my needs were and worked to find a match for our needs. If you have storage needs I highly recommend reaching out to Extra...

I called & spk/w Ashley Sutton @ Extra Space Storage to inquire about a climate controlled storage unit that could accommodate a 53-foot long 18-wheeler tractor trailer & believe it or not, this was the ONLY one that I could find in this area.

I was new to this but she show me the unit, explain the cost, insurance & took the time to walk me around the facility to show me where the tractor would enter & exit. Ms. Sutton even held this end unit close to the door for 7-days to give me time to contact my moving van line so they could confirm their tractor could get in/out of the Extra Storage facility & charged me the agreed upon rate. Due to the facilities location in an industrial park other businesses park on the street. Ms. Sutton offer to contact their neighboring businesses on the day of my move-in to have the truck normally parked along the street to relocate for that day. Actions like that told me all I needed to know about what type of company Extra Storage Space is & the above & beyond service they offer!!!

I would highly recommend Extra Space Storage! Ms. Sutton was VERY PLEASANT, did not engage in any fast talk, she did not bait me in over the phone and then switch once I came into the office, she took the time to go over my contract paragraph by paragraph and no attempt to sell me anything even though I didn’t have a lock for my unit! All she simply said was, “Is there anything else I can help you with” with a pleasant smile on her face. BEAUTIFUL YOUNG LADY TO WORK WITH!! Again, I HIGHLY recommend Extra...