Taco Bell — Restaurant in Frederick

Waited in a very long line at the drive thru window to be met with a cashier who was incompetent at customer service. This man walked off with my credit card into another room for several minutes, he came back saying he cannot give me a receipt for my purchase. I asked him how much he just ran my credit card for. He left the room again and came back saying only that he cannot give me a receipt. So I asked again, how much did you charge me? He refused to answer, so I told him I would pull around to speak with his manager, to which he responded "ok". However, the doors are locked. So not only do I not have my receipt but I also do not have any food. I will have to get back into the line to try to get my food or dispute the transaction with my credit card tomorrow. Very inefficient service and unprofessional!! I am reporting this to corporate tomorrow, no doubt there is no management training employees properly at this location for late night service and loading receipt paper into the machine. Also it is a violation of visas policies to take the customers credit card, particularly completely out of the...

Very very bad service from So called Manager(Jasmine) who is working evening was shift misbehaved me so badly . that So called manager(jasmine)doesn’t have any idea how to serve customer . I went to pick up online food order and she said She already made that order and threw in the table and she doesn’t care who picked up that bag food . She didn't check name of customer and she doesn’t made sure who picked up my food.she said her job to make it and throw in the table and will be done. Also she humiliate my accent that she made me say simple things in multiple times and she turn her back before i finished talking .i waited there 30 minutes explaining that it was not me and if she make that order but she was keep denied to make it and i had to left without any food any and refund. C’mon if you Cannot work in customer service just go home and sleep with your teddy bear your false attitude can ruin someone’s night . And I don’t know how is she managing store if she cannot mange...

Was told I needed to leave as store was closing, in the rudest manner possible, with 3 minutes to spare. Food was subpar - nothing like I expected from any Taco Bell. Service people were snickering and pointing and talking in Spanish. I took 5 years of Spanish and speak it fluently, so I'm extremely upset with the things said. I was fresh out of the hospital ER with a fat lip and a neck brace from an automobile accident, but they wanted to talk about my boyfriend/husband beating me up for doing simple things wrong and about my weight. Will never ever go back to this establishment! Also, "didn't have" the cinnamon iced coffee I ordered.... They just didn't feel like making it and he snickered when telling me they didn't have coffee that time of day at any Taco Bell smh... Didn't offer me anything in place than a fountain drink (which so be it, but the nasty attitude wasn't necessary!!). Extremely, EXTREMELY...