Sonic Drive-In — Restaurant in Fredericksburg

I usually love Sonic but don't go to the one here. The food is always bad no matter how much you tip. Literally every single time I've ordered here my burger has been soggy, even when I ask for no veggies or condiments which is baffling. (Their condiments are basically white, yellow, and red colored water anyway, any time I get something with condiments I always have to keep it inside the wrapper to prevent a full river of mayo from spilling everywhere) at this point I think it's because they use waterlogged buns instead of throwing them away like they're supposed to. The last time I ordered here, I tipped the entire amount my food was through my card because I wanted to see if giving a 100% tip would change my experience at all. It didn't. I ordered two burgers with no condiments or veggies, a large order of chili cheese tots and a medium order of the honey BBQ chicken bites. The bun of the first sandwich disintegrated before I even finished unwrapping the thing, the second one tasted so awful I had to throw it away after the second bite, the container for the large chili-cheese tots had the same amount of tots that usually come in a small, (it didn't even cover half of the bottom of the tray) the BBQ chicken bites had almost no sauce on them, and they were so hard they broke the plastic fork it came with. I'd honestly rather wait 2 hours in line at Whataburger that try coming here ever again, this is absolutely unacceptable and what's worse is that these reviews won't change anything. They don't read them, it's probably some automated system that directs low ratings to a corporate number and gives an empty thank you for high ratings, if it is a person responding it's obvious they...

Who do I have to talk to just to get my order right one time in the past few years? Like, is there a note on the screen that specifically says to screw this guy's order up, or are they just that consistently inconsistent? 'cause you're screwing my kids orders up too, and I don't know how you do that to a happy meal. What's broken this time? The screen, the mic, the manager's earpiece? Roll your window down and play the game. Fortunately, the food comes on a truck, so it's hard to mess that up. Everything else has just gone downhill since the name changed on that front door. You don't have to care now, but this town is growing and it won't be too long before there's more than two late night eateries. After checking the reviews, we're just helping a nonexistent owner pad the pockets. I'm done with this Sonic and any other with that name on the door. You don't care, I don't care.

Oh, and the classic response verbatim to a response in Missouri. So theres certainly no human reading these. If you actually cared, YOU would have changed something with all the reviews. Why do we need to call a 800 number for YOU to realize you are doing something wrong when it's clearly stated in these reviews? I don't know. Maybe you prefer listening over reading. Simply drive an hour in any cardinal direction, and you'll find a sonic with stellar reviews, being operated by uneducated individuals that 60% of Texas labels as thugs. If they can do it, why can't you? You've had years of poor reviews, and you're still failing to meet the lowest bar set. Maybe we can get a Storms or something after you're gone. Never thought I'd have "i miss the Neutze's" on my bingo card but...

Today, July 11, 2014, at approximately 4:35pm, I experienced very unsatisfactory service at this certain installment. I pull up and when prompted, say in these exact words, "I would like one large diet cherry limeade slush." The person taking the order's appalling reply was, in a rude tone, "That doesn't exist. We don't have that on the menu." He goes on to say, "a slush is ice and sugar that's it." as if I don't know what a slush is. (a pause) "May I take your order?" As a result I am very confused and end up ordering a large soft drink (and another for my girlfriend), finishing my order. This was very strange considering that I had ordered the same beverage in the same words countless times. I assumed it really did not exist at this particular chain. However, upon further investigation, I discover that the beverage is indeed on the menu but that it technically is not a slush, just a "diet cherry limeade." For one, I was amazed by the fact that the order taker did not interpret what I said for the beverage I actually wanted. More so, I was even more discouraged by the fact that he did not AT LEAST say something along the grounds of, "We don't have a diet cherry limeade slush but I can get you the diet cherry limeade drink." Yes this does still sound rude and it is but he did not even go that far! To sum it up, I left this installation feeling very dissatisfied and mocked.

I can offer one piece of advice: say exactly the words on the menu because today's servers know nothing of adequately serving customers. At least that is the message I got from this certain...