Vocelli Pizza — Restaurant in Fredericksburg

edit: superbowl sunday 2023 Well, it seems like if you want your food to be piping hot, you need to get there 15 minutes before the time you put on your order. Easy tell was the grease had made it thru the box as well as the employee told me it was up there for 10-15 minutes when asked. Added two subs to our pizza order, steak and cheese and a veggie. Steak was a bit too thick (think gyro cut) and again extra lettuce was beyond sparse (3/5); Vinny's is the best in this area out of the places we indexed. The veggie sub was perfect, tons of toppings, great taste, one of my favorites in the area (5/5). Pizza was delicious as expected. Dropping a star until they can get their timing right.

So my pizza continues with Vocelli's pickup. Both pizzas were fantastic. Fully enjoyed both. Only hiccup was, ordered for pickup at 4:45; arrived about 10 minutes early, went in to pay and the pizza was ready, sitting on top of the pizza oven boxed. Personally, I have a psychological tick about trying to eat food as close to when it is ready; but...

I ordered a pizza tonight and after 45 min from getting the delivery notice email I called to find out where my order was. I was told that they had someone call out and where behind and that the driver had 2 orders. So after another 30min of waiting I decided that the pizza wasn't coming and I would head out to get dinner. So the driver shows up right after I left. My wife called and said they where finally there, I told he to tell the driver we didn't want the pizza and wanted a refund. She said we would need to call the manager. My wife told her they should let customers know when you place an order that they are short handed and it would be over an hour to get your order. We could have decided to pick it up or order from someone else. The driver said the managers doesn't want to lose the business. Well instead of losing my business for the night you lose it for ever! Not only was it late, it was cold and wasn't made right. Horrible management and...

Don't do it. The Cowan Crossing store was great, our go-to when we wanted a treat. The route 3 store has be consistently disappointing and tonight was it. I think the janitor is running the store while the crew stays home. I'm almost certain I was on a prank show. The hostess on the phone repeated my order wrong at least 5 times, then got mad cause I don't understand whatever she's speaking beside English. I told wife, "there's no way this is gonna be close". Sure enough, our small cheese stromboli and bbq wings was a large cheese pizza and hot wings. Nope, not even close. May I speak with the manager.? I am the manager the janitor behind the counter said. No you're not. Not even close. That won't happen again. That never happens at Dominoes....