Nothing Bundt Cakes — Restaurant in Fremont

Extremely Disappointed – Poor Quality Cake and Terrible Customer Service

I’m writing to express my extreme dissatisfaction with both the product and service I received. I paid $60 for a cake that was not only poorly made but also backed by some of the worst customer service I’ve ever experienced.

The cake looked nothing like what was advertised on your website. The presentation was underwhelming and completely failed to meet expectations. When I raised the issue, the response I received was unacceptable. I was told that since I took the cake, it was now my problem. That is not how customer service works.

The shift leader’s attitude was dismissive and unprofessional. When I asked for the cake to be corrected, I was told it couldn’t be done. Another associate even said it would cost me an additional $5 to fix what should have been done correctly in the first place.

This experience was frustrating, disappointing, and a waste of money. I will not be returning—and I strongly encourage others to think twice before doing business here. Customer satisfaction clearly isn’t a priority for this...

I am very unhappy with this experience at the Fremont location. I have been coming here for about two years and love their cupcakes. However, I recently got a stamp card from another location and when i tried to use it here the lady at counter said I can't use it because they are a different owner.. but when I was given the stamp card I could use it at any location. When I asked her if I can get a stamp card for Fremont then she said no that they don't give the stamp card anymore.

So I basically purchase 5 Bundt's & didn't get my card stamped.

I understand you are franchise but at end of day you are all n representing the same company. Had I been told that I would've just purchased at the other location. Not happy & will not...

I've been having these kind of desserts when I was younger. The quality and the taste of them has never changed. The Bundt Cakes have come in different sizes. You can get your own personal one or a bigger size for a special event.

The last one we got one is during my sister's 21st birthday party. We got the bigger one and a personal one. The middle part of the personal size cake is the best since the icing is usually very cold and solid. Everything else tastes sweet, but it's still good to come here.

I actually get those occasionally from events, but I probably get one...