Taco Bell — Restaurant in Friendswood

Absolutely HORRIBLE customer service. Ordered a soda and didn’t even get a straw. Asked for some fire sauces, and got none! It wasn’t even that I was being rude or anything. I was super nice to them throughout the whole pickup, even thanked them at the end with a smile. I am not sure why I was treated in such poorly manner. On the top of that, I am a regular here! Very, very disappointed. I am back again to tell y’ll that this place continues to disappoint me!!! They need to start putting English-Speaking employees at the drive-thru answering machine, because I ordered 1 veggie Mexican pizza and a bean burrito and somehow was charged for 2 of each. On top of that, there was beef in the Mexican pizza, and I am allergic to meat in general. I could have died! I am not sure how this place is not sued yet, but never going here again. Extremely disappointed— I wish I could give them a...

Service is terrible. The ladies mispronounced my name and didn't give me half my order so I had to tell them what else I had and wait longer. On my first visit the lady said in annoyance if anyone was going to order from her instead of the kiosk, so I went up only for her to ignore me and go back to the drive through. Both times I ordered 2 soft tacos extra cheese no lettuce, I got 2 soft tacos regular cheese no lettuce. Also today, my sister ordered and they served 3 people who came in and ordered after her before they asked her what she ordered and took another 10 minutes to get it to her. And it wasn't even during a rush hour. They pay more attention to the drive through customers than the dine in customers so if you must eat here, go through the...

So right now Taco Bell has drinks half off between 2pm-5pm. I literally placed my order at 1:58pm, by the time I got to the window and handed the cashier my money, I asked her about the drinks being half off.. she says “it wasn’t after 2 when I placed my order” okay I get that and understand but I’m paying and receiving my order well after 2. I just feel like that was poor customer service on her part, and if she knew she couldn’t give me the price 1/2 off.. she should’ve let me know beforehand while I was at the intercom. I’ve worked in customer service and with situations like this, I would’ve just accommodated the customer request. It wasn’t like it was 10 or 5 mins before 2pm mark, it was 1:58 and I made it to the window and cashed...