888 Cookhouse — Restaurant in Frisco

My husband picked up the order he called in this evening. There were several bagged orders to go sitting on the counter. He asked which was his twice and was told to take that bag. When he got home he realized that it was not our order but was an order for someone named Patrick (printed on the receipt that he couldn’t see in the restaurant because he didn’t have his reading glasses with him). We had already opened the bag when we realized it was not our order. He then called the restaurant to tell them that he was given the wrong order. The woman at the counter insisted that he had “taken the wrong bag” and was asked to bring back the food he had been given. When he arrived at the restaurant, the woman at the counter took the order for Patrick which had been at our home and repackaged it in a new bag. She then was about to hand the same food repackaged in a new bag to the Uber Eats driver who was there to pick up Patrick’s order! My husband alerted both the other employee at the counter and the Uber Eats driver that this food had been in our home. We opened it and had it on the table in our home. She had no way of knowing that we hadn’t taken a bite of it (we didn’t by the way) but we could have. She had no issue serving this returned food to another person who was completely oblivious to what happened! Absolutely disgusting!! To top it all off, the woman behind the counter was rude the entire time and continued to blame my husband for “taking the wrong order”. She also refused to remake our order which had been sitting there for more than 25 minutes at that point. I sincerely hope that management is made aware of this situation and rectifies it quickly. This is unacceptable behavior and breaks all sorts of health code violations. I’m sad that this happened as we have loved this...

Stopped for lunch yesterday, walking in, the place feels like it was designed for a BBQ joint, more western rustic vs anything Asian. Atmosphere doesn't change food taste, but it is something we look at in our dining experience.

Service was attentive and friendly, and we were early for lunch so not overly busy at the time. I watched the workers and they appeared pleasant and communicative.

Seating was a bit awkward, the booths felt to far apart with the table floating well in front, making me push the table to my partner, then move the whole bench seat inward. Judging by the other 2 booths, it simply wasn't laid out for the furniture vs average body size. Small thing I know, but moving bench seats in a restaurant never feels like something I should have to do.

So the food, we both ordered off the lunch menu. Believe their hot pepper ratings, I went with a 1, shrimp Szechaun style, and was greeted with a very nice touch of spicy. Some places would have called it a 3 on a 5 scale, so great flavor right off the bat with that. Fiancée ordered cashew chicken, and reported that the flavor was great. Looking at her dish, it was heavy on celery, which yes it is part of that dish, but it was a bit heavy on it.

Food wise the only disappointment was the eggroll, the filling texture was a bit to much paste/pate' creamy for either of us, but that is more common in a lot of places over the past few years. Perhaps others prefer it that way, we simply like a bit more solid chunky feel to the filling.

Over all, we will return if we are in the area. Would I drive an hour just for this place, no, but that there are only a few places I would drive that far for in DFW, with so many really good places available like...

Decent food if you're craving some Chinese food and are in this area.

Good portions. Not spicy at all for me. The dishes had little heat and not as generous with the actual spices. Could use more five spice, sichuan peppercorn, or hot chili oil.

Got the scallion pancake, bbq pork buns, happy family dish with fried rice, and the boneless crispy chicken.

Scallion pancake were thinner but still tasty.

The bbq pork buns were typical taste, this is the taste I was looking for. The bun could be softer, it's not as fluffy as other places I've been.

Happy family dish is a meat combo with chicken, beef, and shrimp plus some veggies like broccoli, carrots, and snow peas. Overall taste wasn't as strong. I had leftover and added some chili paste to it, made it so much better. I'll have to ask if they can make it spicy for me next time. My dish came with fried rice but it wasn't very good, a bit too fried cause it was harder and too dark. I'd stick to just plain white rice next time.

The crispy chili chicken was the best dish we ordered. However it could also use more spice! I'm used to this dish being spicy and more flavorful at other restaurants.

I'd say it's probably catering more to the area it's located at, hence the lack of spicy and other spices.

Overall good for the area and...