Charleys Cheesesteaks and Wings — Restaurant in Frisco

That place it so horrible went in there and this guy Randal look stressed because his boss didn’t know how to run the store correctly he is a horrible owner food was terrible fries were cold , and the owner didn’t even know how to work his own place …. Witch was unfortunate he rung my order up wrong and didn’t even fix the mistake after I told him he told me to leave the store and the next meal was free he couldn’t even fix my order when I told him I believe his name is Ron but one thing about him he doesn’t know how to run a store and doesn’t even care about his employees , I went back up there today and there was this kid and and Randall the kid with black hair curly wore a beanie was very polite so was Randall his service is at its best so was the kids but I was over hearing there conversation and it sounded like the owner doesn’t care about there personal health at all looked like they were going through stuff and the owner could of cared less what ever the owner name is Ron I don’t know who you are a terrible owner food...

It took over 30 minutes to make my online order! My pickup time was 8:07 but I had the food in my hands at 8:33. There was also a large family that ordered after I arrived and all of them had their food served before me. I had enough time to watch the sunset, walk into the store and buy bagels, and still ended up waiting 15 minutes in line when I came back into the restaurant. After 24 minutes my order was taken off the screen, I guess to hide the fact that it was taking so long, but I hadn’t received it yet. I asked why and then I saw one of the two items I ordered bagged. The cashier found out the other item wasn’t even being worked on and went to complete it. Glad I asked?

That being said, the food was excellent. Maybe the pickup time should be...

If I could put zero I would. The girl at the front really didn’t know what she was doing which wasn’t her fault because they should train her but in the process of ordering she rung up my food wrong like 4 times maybe more then the girl in the back with the short hair that cooks the food came up there being very disrespectful as if it was my fault she was ringing up the food wrong she disrespected the older woman. She made my sandwich and when I got it the stuff was all over the place broken up even the bread was cut in random spots I feel as if she dis this on purpose. Waited like 30 mins just for my food to still not be right . The overall experience was...