Chick-fil-A — Restaurant in Frisco

This area of Frisco needed a Chick-fil-A but we needed one with an owner/operator and management that actually knows how to run a Chick-fil-A. Since this location opened it has had issues with efficient service, both drive-through and inside. I'm not sure where the failure is but it's obvious the owner/operator and management are clueless when it comes to staffing and/or management of staff. On any given busy weekday time (lunch, dinner, etc) they have one maybe two inside registers open, lines of people out the door waiting to order, lines waiting to pick-up food inside, and couple this with the 20+ cars sitting in drive through and it is just a complete hot mess! The one grey shirt manager I usually see at lunchtime is running around like a crazy person bagging orders for drive-through, inside, and online orders... The majority of people that work there are very nice and friendly but they need to hire and/or schedule twice as many. There is an obvious problem here and it isn't getting resolved. Will it ever? Who knows... and they probably don't care because it is the only Chick-fil-A and decent fast-food in the area. Funny how they had someone taking surveys in there last week and I heard a lot of people saying the same thing. Don't even get me started about the pink shirt managers on the weekends because they just stand around and talk with the other kids "working" there while people are waiting in-line and for orders... but I digress...

Example today... I arrived at 11:04 AM and there were 23 cars in drive-through (CRAZY!!) and 9 people in line inside with two registers open. Waited 13 minutes in line as the receipt shows my order was taken at 11:17 AM. Proceeded to pick-up my to-go order and was now in line behind 4 people. Mind you my order was a single standard entree that is already prepared and sitting in the window. Of course the only person bagging orders is the grey shirt manager and he is running around like a head with his chicken cut-off bagging for drive-through and the in-store orders... of course the orders on the monitor are flashing red (which I would put money on it means it's taken way to long already). I finally walked out with my order at 11:25 AM... 21 minutes for a small entree that was already cooked even before I walked in... AMAZING! How do I know it was already cooked?... Because there were a lot sitting in the warmer window and what I got wasn't even fresh and hot (don't even go there). I feel sorry for people that only get 30 minutes for lunch! Oh, and the best part, when I left there were 19 people waiting in line with still only 2 registers open. People were lined up all the way out into the foyer almost to the outside door... and of course there were many more people getting ready to walk in... I feel sorry for the two guys taking orders as a lot of people waiting did not look very amused.

The Owner/Operator and Manager(s) need to visit a Chick-fil-A location like Eldorado and the Tollway to see how a store really handles busy times. When I would frequent that location during lunch over the past few years I would always see the Owner/Operator and who I believe is her husband working their butts off in there. Is that store perfect, of course not, but I have seen many times how they handle the rush hours much much better.

In the end, it's a Chick-fil-A, kinda-sorta healthy food I guess, depending on what you eat, and the kiddo's like the play area (even though I think this location has one of the smallest I have seen). Management needs to hire more staff that can actually work the busy times and then actually schedule them to work, open the 4 registers they have during the busy times, and they need to treat the drive-through and inside (as there are online orders now) separately and have cooks and baggers for each so everyone's not a bunch of crazy coconuts running around to fill all the orders on the monitors that are flashing red!

Also, as other reviewers have stated, the quality and portion sizes (small filets and nuggets) here as well... very odd!

Anyway, my two...

Anyone who says this is the best Chickfika and they have great customer service, complete LIES . Go for yourself, that'll be your first and last time going .

This is the worse chickfila. I wish I could give them negative 100 stars. Ive gone to this chickfila several times hoping one day they'll fix their mistakes ... WRONG !!!! When it opened I was so happy because it's new and it's in frisco . My first bad experience I ordered lemonade as my drink one day . After I pai6ed for my meal they say they have no lemonade only diet lemonade . Could have told me that when I ordered my food ???? The 2nd bad experience was one day I had a big order almost 25 dollars . They completly screwed tht order up . They attempted to correct it but at that point I was just ready to go so I asked them to remake my fries I wanted them crispy they said okay no problem and they asked me to park in the front I was parked for 20 FKN minutes and no one ever came out . I go in there like excuse me I've bn waiting 20 minutes on 2minute fries ? A "manager" comes out and says I'm so sorry we had an oil spill in the back . Really ? An oil spill? You forgot about my food to clean oil that as a manager you probably just watched your associate clean up ????. I went today 4.4.18 and the cashier at the front was rushing me my order . he asks me what I would like and then he says your total is 764 I told him I'm not done yet. Rushing me so much He rang my order up wrong so i had to tell sonebody else to correct it . I asked for lemonade mixed with fruit punch for my drink and the lemonade is like tasteless . I ask a manager for a refund for my drink and the cashier who CLEARLY WAS TAKING A ORDER WITH ANOTHER CUSTOMER HE HAD IN FRONT OF HIM rudely jumps into me and the managers conversation to stay I Asked for lemonade. I KNOW I asked for lemonade but it's nasty and I wanted my money back and they he backs off . First of all why would you disrespect rhe customer in front of you to get into me and the managers conversation ? I will continue to drive 20mins away to the colony chickfila. They ALWAYS know how to treat a customer with respect,...

UPDATE 2/16/2023: The supervisor, Chad, did ultimately make things right. At first he only offered to replace the fries, and I had to inform him that even though the fries were the only thing physically wrong with this order, my "whole" experience was ruined because of the situation and that I would not be coming back just for some fries. I asked for the "whole" meal to be replaced and he agreed and this time everything was fantastic!

This is my first time receiving less than superior service at a Chick-fil-A. We had two separate orders from the same car and the attendant at the window could not manage to find the second one. After going back and forth with him, he wanted to start a new order as if he didn't believe that we just paid for the second order even though we showed him the Apple Pay where we were just charged. We finally received our food and went back to work only to find out that we were missing mayo and ketchup that we asked for and that the fries were overcooked and nasty tasting. We didn't even have ketchup to mask the nastiness of the fries. I called the store at 13:01 and a worker picked up, I asked for the manager and was placed on a silent hold for over ten minutes. I hung up and tried the 1-800 number which is not in service. Tried to call back to the store and now the phone has busy signal, probably from the phone still being off the hook. This is ridiculous, I don't think I'll be coming back to this location. The Whataburger across the street could do a better job than this and I don't even like...