Dunkin' — Restaurant in Frisco

I recently had a frustrating experience while trying to place a sizable order for 25 dozen donuts for my employees. I started with the Dunkin' app, only to find that it wouldn’t let me order more than 3 dozen at a time. This limitation was already a hassle, but I thought I could resolve it by calling the store directly.

When I reached out, I was informed that I would need to come in person to place such a large order. Unfortunately, I'm out of state and needed the donuts for pickup the next day. The representative explained that they couldn’t take payment over the phone either, which added another layer of complication. I understand that some policies are in place for a reason, but this felt overly restrictive and outdated.

After these multiple attempts to place my order through Dunkin', I decided to switch gears and try Krispy Kreme instead. I was pleasantly surprised by how easy and seamless the online ordering process was. It took just a few clicks to complete my order for the same quantity, and I could pay online without any issues.

Overall, my experience with Dunkin' was disappointing. The app's limitations, combined with the inability to place a large order over the phone, made the entire process unnecessarily complicated. Dunkin' really needs to improve their ordering system to better serve customers, especially those needing to place larger orders. For now, I’ll be sticking with Krispy Kreme for future...

I visited this Dunkin’ this morning and ordered two donuts and a small latte. When I got to the window, I was handed a large drink. I mentioned I had ordered a small, and the employee told me that whoever took my order put down a medium. I explained that I specifically wanted a small because I don’t like the larger sizes—they just add more milk without increasing the espresso, which I don’t enjoy.

At that point, another employee came over, and the first worker said, “She asked for a small,” to which the guy replied, “No, she said medium,” and then walked away. I was left feeling as though they expected me to just accept it, and honestly, I felt cornered into paying for something I didn’t want because I’m not one for confrontation.

I understand mistakes happen, but the way they brushed off my request and tried to convince me I said something I didn’t was frustrating. I wasn’t looking for a discount—I just wanted the small coffee I ordered. In the end, I reluctantly agreed to pay for the medium and ended up throwing the drink away because it didn’t taste the way I like.

The staff was incredibly rude, and even though this Dunkin’ is the closest one to me, I’ll gladly drive farther to go to a different location. I just wish I’d gotten their names for reference. I can’t believe I was forced to buy...

Well I have now figured out part of the mistake!

A couple months back there was a different manager and when I noticed that Manager left a young girl named Morgan told me that she was the new manager. So when I ask that the bushes in the drive-through be cut back because they are scratching our cars, I see why it didn’t happen. Maybe she was a fill in (even worse)

The new guy I had had a run in with a couple days prior (not my normal time being there so I just excused it as no biggie because I don’t ever see him in the morning. Come to find out (second run in with him) this guy is the new “manager”. This man needs a huge dose of customer service training and maybe a little dose of sugar because this man is and SOUR and “SALTY” as one can get. I have watched the numbers of cars drop and I am attributing it to this Mgr, solely .

Rule # 1: never argue with a customer who is trying to help you improve YOUR AREA! This is MY car your Drive-thru plants are scratching up furthermore, take a little pride in your attire. You honestly always look like one of the lawn guys (both times I have seen you behind the bar!

The Dunkin’s by my house runs a tighter ship and not near the insanity going on.. This dunkins has gone to...