Hold My Chai Cafe — Restaurant in Frisco

Overall Experience: 9/10 Taste: 7/10 Service: 8/10 Presentation: 10/10 Decor: 10/10

Here’s what was ordered:

Railway Chai: 10/10; $5.15 I ordered this as the 5 spice intrigued me, I was curious to see what the drink tasted like and if it was a spicy type of flavor. I felt like it was a desi version of a pumpkin-spiced latte, it had all the warm spices that you would taste in a PSL but with tea and not coffee. There wasn’t a pumpkin flavor though, but still a good substitute instead of the PSL from Starbucks.

Kashmiri Chai: 8.5/10; $5.15 I love Kashmiri chai. Aside from cardamom chai, Kashmiri is my all-time favorite, but it’s hard to find a good quality cup if you’re not in Pakistan. HMC’s version is quite delicious but unfortunately, it didn’t have any nuts in the actual drink. I made sure to check with a spoon to see if the pistachios had settled to the bottom but nothing was there. I don’t know if the owners want to stick to a more traditional version of the teas but imagine a cup of Kashmiri chai with steamed milk on top with a dash of chopped or finely crushed pistachios.

Sweet Cream Chai Cold Brew: 7/10; $5.15 I have always seen cold brew made out of coffee beans but never with tea so this drink caught my attention. The flavor profile was lightly sweet and milky, it had a blend of a coffee and tea flavor, and the coffee flavor overpowered the other flavors. If you are a fan of cold brew, then you will probably enjoy this drink.

Green Apple Refresher: 9/10; $5.25 I love tart flavors and I made sure to order this because I needed something cold to cool me down before I left the chai shop into the blazing Texas heat. It was like a sweet and sour apple soda, just a tad too sweet for me but overall very tasty. I will have to try the other flavors the next time I visit.

Gulab Jamun Cake Jar: 6/10; $7.50 I asked the employee taking my order what the most popular cake jar was and was told it was the Gulab Jamun jar, I didn’t see the price until I sat down after ordering. I was a little disappointed to see that it was $7.50 for such a small cup of cake (See photos) It should’ve been $5 max for such a small portion. Inside the jar, I counted about 5 decent sized Gulab Jamuns that were sweet but the frosting was very sweet and unfortunately overpowered the flavor of the actual Gulab Jamun, there was a little bit of cake at the bottom that tasted very good because it absorbed the sugary syrup from above. Overall I was not impressed by the cake jar and do not recommend it. Next time I will try the Croffle.

**All drinks were...

⚠️ WARNING: UNCOOKED FOOD AT HOLD MY CHAI ⚠️

1-Star Review

I had an absolutely terrible experience at Hold My Chai that I feel compelled to warn others about. I ordered two sets of onion samosas (3 pieces per order at $6 each), and when I opened them, I was shocked to find white, clearly uncooked dough inside.

When I returned to the restaurant to address this serious food safety issue, the staff member insisted that "the texture was like that" and claimed the samosas were properly cooked despite the raw appearance. They refused to offer a refund for what was clearly an inedible product, forcing me to throw $12 worth of food directly in the trash.

This experience raises serious concerns about: Food safety standards at this establishment Staff training on proper cooking temperatures Customer service and refund policies Potential health risks from consuming undercooked food

I'm extremely disappointed not only in the quality of food but in how my legitimate complaint was dismissed. I question how the county health department allows a café to serve visibly undercooked food and then refuse to make it right.

I strongly recommend avoiding Hold My Chai until they demonstrate better food preparation standards and customer service. Your health and money deserve better...

Went a little before noon on a Saturday. There was only one person working. They didn’t have any sandwiches, and the sparkling machine was broken—I had been looking forward to trying the rose sparkling. If you’re hungry and get hangry easily, I’d skip this place, because I left in a pretty sour mood.

The only upside is the location. There are plenty of other halal options nearby. It’s odd that things were broken or unavailable on a Saturday morning/afternoon, especially since the place wasn’t even busy. Just two older men relaxing, and a girl with a nasty attitude and heavy negative vibes sitting right by the register. She had the rudest look on her face and kept staring. Not sure if she also worked there, or was the worker’s friend. It definitely added to the already depressing atmosphere.

The cappuccino was basically a cup of foam. Weird thing to get for $6 .

Oh, and the Kurkure were stale—no expiration date listed, so I have no idea what’s up with that. 🤷‍♀️

Update: the kurkure made me and my nephew throw up. Indeed spoiled.

That said, it is a pretty spot. Just wish the experience matched...