Frisco Smokehouse — Restaurant in Frisco

Excellent Brisket with pathetic customer service and Etiquette with the cashier (my experience was on Sep 10 around 8:00PM)... First the food....The Brisket is nice and moist and this was our second experience and will be coming back..Smoked beans were pretty good as well but smoked chicken was a little on the dry side (tried on first visit a few days back).. Coming back to customer service...They missed Mashed potatoes and beans to put in the order, so I had to drive back..Honest mistake but the way they addressed the issue was pathetic. The girl on the front desk listened to my issue then took her sweet time to complete other work before getting the missed items to me....without a "single" word of apology..So I mentioned that since it was their mistake a simple apology could go a long way towards customer service and she comes back with a big sarcastic comment "I am sorry..Is that good for you..!".. On the other side the guy, who cuts the brisket for you is humble, friendly...

I don't normally give low stars to places but this one just simply missed the mark entirely. They seemed to have no idea how to run a "smokehouse" and organization was sub-par. The menu that was shared online was not the price that I had to pay in person and prices were jacked up. When I asked the associate about this and showed her the menu, which, mind you, had the restaurant logo on the image, she seemed unaware and had no idea there was an online menu. Now going to the food, for the price I paid, neither I nor my friends enjoyed it at all. The brisket was dry and it seemed that the staff didn't realize that there should be equal parts fatty and lean pieces and my pieces ended up being almost all lean. Can easily say that unless some drastic changes are made, that was my...

stopped by to get some brisket and chicken. really bad compare to other BBQ stores. The brisket is dry and tasteless, bbq source is so so, cream corn is horrible, the store worker is not familiar with the menu. No food is freshly made. Most importantly, the price is very very expensive. Costco $5 chicken is 10 times better than their $20 chicken. We end up threw half of the food and brought some additional fast food. Such as sad Saturday.

do not recommend, do not recommend, do...