Outback Steakhouse — Restaurant in Frisco

My hubby and I went out for a date night with a gift certificate I was given from my parents. When it comes to the staff here, the manager and server were incredible. They really set the bar high when it comes to helping and accommodating someone with a food allergy. We didn’t feel shamed with their gluten free menu that was available with request. For starters, we did get their complimentary bread with whipped butter. It was a decent bread. We ordered our drinks and got their skewered shrimp for an appetizer. My husband ordered their porterhouse steak. I got the lobster. We both got salads and steamed veggies.

When it arrived, I was a little bit surprised. The shrimp were pretty tiny, and tasted like frozen cocktail shrimp that had been re-heated in a pan with a blackened seasoning. The sauce that came with it was very mis-matched. It was overpowering with spice and really didn’t go well with the shrimp. For $9.99, I get it that you are not going to get large prawns here in the suburbs of dallas, but using frozen cocktail shrimp that was chewy and overcooked was not appealing to make me want to come back and order it again. The presentation was fine.

Our salads arrived, and they were good. Fresh, clean chopped lettuce, cherry tomatoes, sliced onions, shredded cheese, and cucumber. My husband was confused as to which salad was placed in front of him because the dressing was on the bottom. This was his first time at Outback. I always get oil and vinegar, and check the leaves in the salad for browning. My salad was decent. It came with the meal, so I didn’t expect freshly diced tomato or freshly grated cheese. It was a salad like I could make at home.

My entree I ordered was the lobster tails. The presentation was beautiful. The taste really let me down. The lobster was over cooked and chewy. It didn’t taste fresh. It tasted frozen. My first thought was that the lobster might have been chewy because it had been cooked using temps and time for frozen lobster, but it had thawed in the kitchen. Timing is difficult and lobster is sensitive. The lobster was leathery. I could have made better from Kroger. The size of the tails were about the same size as the ones I saw the next day in the butchers window at the grocery store. Two tails for 9.99. Here, I was charged $32. The fresh vegetables were cooked perfectly, and tasted fresh.

My husbands steak. This restaurant is labeled as a STEAKHOUSE. This porterhouse steak was thin, gristly and cooked horribly. It looked like nobody did a quality check. For $28, I did not expect the same as what I could get from Bob’s for $52. However, I would have rather spent the money there as opposed to this garbage my husband got. I went by the grocery store and looked at the steaks. I could have bought a thick, juicy, delicious porterhouse for $7. This steak was thin, oversized, but filled with lots of overcooked gristle. It was also not cooked evenly. It was very chewy. I am not sure if they pounded out the meat to make it cook faster, look bigger, or if this was just disastrous meat that they are purchasing.

We decided to go somewhere else for dessert.

Since we paid for our meal with a gift card, I did not tell the manager about the food. I didn’t send anything back or question them. Their service was top notch. Five stars for their service!!

Their food was very disappointing and I am embarrassed to have to give this review. I hate giving any negative feedback to any restaurant. The purchasing manager needs to take a look at the quality of the product coming out of the kitchen. I wish this restaurant...

(UPDATE!) the automated Google response asked me to to contact them about my bad experience which I did however weeks later I never got a response.

I want to start off by saying our waiter was very polite. He was clearly being overworked or perhaps they where understaffed because anytime we needed something he ran (not walked) to go get it, he’s the only waiter I saw and he did a fantastic job, i believe his name was Darron or something similar, an older African American gentleman. However that’s where my good review ends. My dad bought my brother and I gift cards to Outback Steakhouse for Christmas so we could go together. We chose tonight and the experience made me not want to recommend this place to anyone aside from the service of our waiter. After placing our order they had a separate man (not our waiter) bringing us our food. He acted almost annoyed or at least like he couldn’t be bothered. When he brought our Saleds out he placed them down before we had received any silverware and quickly left before we could even ask for any. My brother and I joked about the fact we didn’t have any way to eat it for about 10 minutes before he brought us our food. After handing us our plates he quickly turned to leave before I could hastily ask him for silverware. Upon Returning he kinda just tossed them on our table without even making eye contact and walked away leaving me to have to sort them out to my brother and his friend

I love shrimp so I ordered a steak and shrimp, the fry’s were fantastic and the steak was ok enough but I’ve had better shrimp from rundown Chinese buffets. I don’t even know how you make shrimp not taste like shrimp but it was definitely disappointing and they were tiny aswell. My brothers friend also was not a fan of the quality of shrimp.

Our water felt bad for being so busy and covered our cost of the blooming onion and my brother gave him a generous tip. As much as i enjoyed our waiter’s service the other man’s seemingly unbothered attitude and the foods poor quality could not make me ever justify spending my money at this location again. Luckily I had a gift card that covered most of the bill but I was very disappointed expecting to have a nice dine in experience that night only to leave thinking I would’ve preferred going to a fast food place for half the cost. Pretty...

This new review is from Feb 15th. Our daughter had set everything up for our Valentine's Day & Anniversary dinner. We arrived and had a wonderful waiter named Zak, and he had really helped in making our dining experience perfect from his suggestions of wine to listening to our requests on timing our food delivery. My husband needed assistance getting into the men's room & one of the bussers had thought we left & started to clear our table right after Zak had filled our glasses with the rest of our wine. The busser named (Paola) helped save the evening on two occasions, thank goodness! She saved our glasses of wine with our table from being cleaned up, and during the time I had been helping my husband a couple sitting the table next to us had walked off with my brand new winter coat I received as an Anniversary gift, thank goodness Paola had seen me wear the coat in and knew it was mine. She followed the couple towards the door and said that it was not your coat, We were so very grateful to her for being so alert & aware of the customers & doing what's right! Our car keys had been in my coat pocket. We brought this entire situation to Susie, the manager, tonight because Paola needed to have an "at a girl" moment for sure & a gratuity from us. I was over joyed to get my coat back when I saw that it was missing. I very much appreciated Susie, the manager, very much for everything she did!! Thank you, Zak, Paola, Susie!! And our daughter for treating us to a beautiful dinner at Outback Steakhouse! A must dessert that is so decadent that it makes you want another!

This was a prior review . It was a month or so ago.

Victorian filet mignon ever! The managers Scott & Corey (mgrs) are extremely helpful and professional. Our young lady waitress was exceptional, handling our request of a thick steak as it is in the menu. The reception greets you with a smile and makes every effort to get you the best table to for your needs in a timely fashion. All in all, this location is...