Starbucks — Restaurant in Fruit Cove

I walked in the door to pick up an Uber Eats order, and not one person (including the off-duty employee behind the counter) greeted me or asked me if I had an order to pickup. Once someone finally walked over to me, I explained I had an order for Uber Eats and they said they were still working on it. There’s no problem with that, but when they finally got around to heating up a donut, after the drinks were just sitting around for at least 10 minutes at this point, they bag up the items and tape them shut and just walk away without saying a word to me. I had to walk around to the side of the counter to get the order and in one said anything as I left. After a 30-minute wait yesterday on my own drinks (that one was incorrectly rang in and made), I’m completely done with this location. It’s not okay to make every drink order in the drive through line, before customers that have been waiting inside for a long...

Ordered a Venti drink and a sugar plum danish through the drive through. Half way home I decide to sip my drink and it takes awhile to actually taste the drink... how odd. I stop at the stop light, pop the lid and the venti drink is filled half full. I didn't pay for a half full drink, so I turn around and head back to the store and go inside.

The manager on duty, a young lady was very helpful, pleasant, and nice. Offered to re-make the drink and I declined. I just wanted my money back on the danish and the half filled drink at this point mainly due to the inconvenience of having to drive back.

My complaint isn't with the customer service, it was great, but with the lack of actually checking the order before it heads out the window.

Did they refund my money? Yes. Customer service was great.

Did they check the order before it went out? The danish? Yes,...

I recently had the pleasure of being served by Chris and I must say, the experience was exceptional. From the moment I pulled up to the order box, Chris’s warm and welcoming demeanor made me feel right at home. He was quite funny while keeping his professionalism!

Chris's knowledge of the menu and his ability to offer personalized recommendations was awesome. He took the time to ask about my preferences and suggested a delicious chocolate croissant. His enthusiasm to keep me happy was contagious, and it's clear that he genuinely cares about providing top-notch service to each customer.

What impressed me the most was Chris’s efficiency and calmness my order may have been messed up but we quickly laughed about it and they fixed it in less than a minute! His multitasking skills and positive attitude undoubtedly enhanced the...