There is a noticeable trend of slip ups here. It's not consistent enough to say something on a 1 - 10 scale, but if you go through the druve thru and they mess up, remember the voice of you go back, there are two cashiers to my knowledge that have the highest tendency of messing up orders.
One example is when I ordered two plain hotdogs, paid a bit more than was expecting, and got two krautdogs. I got what I paid for, but what I paid for is not what I asked for, and thankfully the company and franchise holder were willing to remedy this.
Another example, I ordered one seasonal lemonade dipped cone, an item that's been around for maybe two months, the cashier asked to confirm if I wanted chocolate dipped cone. I repeated my self, a lemonade dipped cone, and it felt like the cashier was looking through the menu for a second to figure out what I meant. I got to the window and was handed a plane clone that may have been dipped in lemonade, not what was advertised, it was supposed to be that lemon flavored quick hardening fondu stuff. I would understand the confusion if they just introduced the cone, but it's been about a month. I can't really think of an excuse other than new hire or tired worker.
Regardless, if you need a quick bite in the area, just go a bit further east down Orangethorpe, there's plenty of places to pick from. If you really want Wienerschnitzel or Foster's Freeze icecream though, take a chance and if they need up remember their voice so if you come back you know who to avoid. I would say find another location, but not everyone has the gas to do that right now, and it's a...
Read moreI am dissapointed... #1 Root beer floats are my absolute FAVORITE dessert. Even though I request mine too be blended alllllmost everywhere I've made the special order has showed zero hesitation or bother to fulfill my needs... Weinerschnitzel followed suit and made my float as asked... The"dissapointment" occurred the minute the (what should have been heaven tasting) drink met my lips - instantly, my mouth was filled with an 'off' taste... I couldn't quite figure out if the root beer lacked carbonation OR if the syrup was insufficient... EITHER WAY I immediately returned the float back to the staff. #2 when trying to alert the staff of a problem that surely was within an order or two away from displeasing another unknowing customer, instead of care and understanding I was dismissed with a defensive, " I don't like the root beer taste, I'm not going to taste it" (*it got to the point of me having to tell the worker to taste the drink themselves because they insisted on challenging my word) so ignoring literally EVERYTHING I had brought to their attention- i was poured a second float... For anyone still reading... Yup, you guessed it- THE FLOAT STILLLLL TASTED LIKE GARBAGE So when I returned the drink for a second time I remained silent waiting for an offer of reimbursement or alterative item... When nothing was said to me ... After 2-3 minutes ... In an EMPTY RESTAURANT... WITH DRIVE THRU EMPTY...I struggled to CALMLY ask for a study serve cone dipped. (I could go on and add a #3 that the price difference between my float and the dipped cone was never payed back to me... But I'm not TRYING to...
Read moreWent there last night for some chilli cheese fries and they gave me only cheese can’t stand when people don’t listen dudes name was Raymond got my order wrong I will be bringing the other one I ate tomorrow sometime, can’t stand when people don’t listen he didn’t even get it right the first time I had too repeat my self ,,, f$&&& by the time I got home e showerd and in bed I realized there was no chili in my stuff i couldn’t take it back because you close at 12am so I’m stuck eating 1 cheese fries the other one is in my kistchen wating too go back too your restaurant whenever I wake up. I’m so angry about this this is my food bruh , not okay I’m bringing my other fries back with the Receipt tomorrow before I go too work I don’t want too hear a peep about y’all not taking it back , make sure your people are not stoned and they can actually hear and function during work . If I could give. 0 I would 00000000000000 BYE THE WAY I ONLY ATE THE OTHER 1 because I was hungry and I didn’t have anything else too...
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