Arby's — Restaurant in Gadsden

This place is an absolute disaster, and a disgrace to the Arby’s name. I did an online order last night and tonight, and the service is awful. When I got to the restaurant, I had to wait 15 minutes just to ask them if my food was ready, I then waited another 15 minutes before they didn’t have the Mac ‘n Cheese bites cooked. I asked if my fries and mozzarella sticks would be fresh too, to which I didn’t get a response. Another 15 minutes later, and they had the Mac ‘n Cheese bites in the bag, along with my mozzarella sticks, and even though the fries had been done, they still didn’t give me my food. When I tried to ask any questions the short heavy set girl (in drive thru) gave me an attitude (repeatedly) along with everyone else that was waiting, and the older lady just kept saying that she just got there an hour ago. When I finally got my food, my fries weren’t hot, the mozzarella sticks were like warm (and I only got 5 instead of 6), and the Mac ‘n Cheese bites were also just like warm, even after I had to wait for them to be cooked! My Rueben was also cold, and had very little meat on it. Last night I waited 15 minutes to once again ask if my online order was ready and I still had to wait another 5-10 minutes to get my food. What’s the point of ordering online ahead of time if you still have to wait 30 minutes at the store? I thought last night was an anomaly, but after tonight’s far worse service, I suspect this is their...

We've been having issues with this locations drive through for almost 6 months now. Every drive through wait was 30 minutes plus every time (even with no line, if you're the only waiting, doesn't matter) Last night during 11pm (this location closes at 1am) We waited almost 30 minutes and no one ever ONCE said anything through the drive through box. We had a huge line behind us, eventually had people thinking we were holding up the line. I left but it doesn't end there. I want this sandwhich BAD, Arby's. So I go home and order it on doordash. The dasher then gets so frustrated with the drive thru, he refuses to pick it up or cancel it from his side. So I was forced to cancel my order. We called today to make sure there was someone working the store, and said something about the 3 hours of no one seemingly being there last night, he caught an insane attitude and said he didn't know what we were...

I gave four stars because of the manager. The store itself was great--clean and updated. The food was good. We love the roast beef and get it every time we visit Arby's. We arrived soon after they opened. I asked if they would accept a $100 and the CSR said yes. When he took my change the register would not accept it. He called the manager over. The manager asked me if I had change and kinda acted irritated as he mumbled something about them opening. After we got our food, my youngest daughter had to take the sandwich back. We had asked three times for her order to be plain but it wasn't. When she took the order back the manager told her that she should have ordered it without...