Dunkin' — Restaurant in Gainesville

Went into this continuous morning a little after 7am. I placed a mobile order for a bagel with cream cheees and a hot chocolate with whip cream/caramel. I was there the day before and everything was great.

Today, I pick up my order. When I get to the car I taste the hot chocolate and it tastes and smell like coffee. I taste it again to be sure. I take it back in and politely ask the gentlemen at the counter to remake it for me because it tasted like coffee. He proceeds to argue me down no it’s hot chocolate because I made it myself. I said sir I don’t like the tastes like coffee. He argues me down further pointing at the machine referring that he made it correctly. Now mind you I barely touched the drink and I gave it to him so he can see I’m not trying to get another free drink, I just want it remade it. If it was indeed hot chocolate that by far was the worse and I still wouldn’t want it. He kept going on so I asked for a refund. The other employeee got the manager and the manager refunded the money and was apologetics

People really need to train their staff. If I’m telling you I don’t like the taste and can you remake it for me, do that. It was so disheartening and I will not be back to this location and filing an official complaint...

I pulled up to the side of the building, as this location does not have a drive-thru. There was an employee outside smoking a cigarette. As she noticed I was headed towards the store, she flicked away her cigarette, walked in the store, behind the counter, up to the register and proceeded to ask me what I would like. SHE DID NOT WASH HER HANDS!!! I was just about to say something when another employee stepped up to serve me and said she could finish her break. She went back outside and continued to smoke. Another thing that bothered me is the other employee did not even remind or tell her to wash her hands either. Maybe that's the acceptable environment at that store, but it is certainly not acceptable to me. I was very put off by it. It's my opinion that customers should not see employees smoking anyway. Bottom line, you wash your hands when returning to the kitchen NO MATTER WHAT, ESPECIALLY...

My husband needed a quick bagel and tea before an appointment, and this Dunkin' was conveniently located nearby. Parked in the free 30-min parking spot across the street and stopped in. Friendly cashier took the order, and it was ready in about 7 minutes. 2 toasted bagels with light butter and a medium green iced tea, total was about $10 (expected pricing). The place was clean for a high traffic location. Bagel was made right, and tea was strong, fresh. Bagel was a bit on the small side (see photos); tasted good and had the right amount of butter. We would go back here for a...