Schlotzsky's — Restaurant in Gainesville

When I first arrived the cashier was lovely and helpful with helping me decide on what to get. When I decided on the pick 2 baked potato soup and Mac and cheese. When I got my food I then decided I wanted to get a toasted bread bun only just the bread.so I went up to the counter and I asked the cashier that helped me earlier and they couldn’t find a button so they went to grab the manager Demi, this manager was rude and very unwelcoming when he got to the register,mind you it wasn’t busy nobody was here besides me and one other family that was already eating their food he immediately asked the cashier “WHATS THE PROBLEM?!” In a very rude and passive aggressive tone and when the cashier explained what the issue was (they couldn’t find a button for just the bun) he said ok and for the next 15min I kid you not he was searching on how to charge me for just the bun but before he found a button another employee was walking Into work about to clock in and immediately he stops what he’s doing on the POS and looks at her and says “ I thought you were sick you called out ?!” In a very mean way and the girl responded with “ you never responded to me and said if you found someone to cover my shift so I came in “ he scoffed at her and then ignored her when she asked him since he was there if she could go home which I thought was very unprofessional and made me uncomfortable to witness and after she left he finally found a button for just “bread” and wanted to charge me $5 for a bun and nothing else and when I clarified the price he said “YES DO YOU WANT IT OR NOT?” Obviously I said no because who is paying $5 for just the bun so I went and sat back down with my group, then From the OTHER SIDE of the restaurant we hear Demi yelling at what I can only assume is the coworker /employee who came in sick from the back of the store for another 10min which again very unprofessional Demi is not meant to be in a Manager position if he can’t handle his emotions especially in front of guests I work in the restaurant industry and NEVER had I ever witness something so blatantly disrespectful and demeaning from a manager/ higher-up personnel. After everything settled down in the BOH I asked the cashier if the manager is always like that and they said “ yes unfortunately I apologize for you guys witnessing that “ which they shouldn’t have to do the manager should. They even said that this happens everyday and he takes his frustrations out on his employees and people have complained and nothing has come of it which I now think is a bigger problem because how are you guys are going to keep people coming if your OWN manager YALL hired is unprofessional. I was so disgusted at what I heard from the manager I lost my appetite and threw away the rest of my food I probably won’t ever come back especially not to this location. DO BETTER!! Demi responded to me PERSONALLY IN A BEYOND UNPROFESSIONAL WAY MUST I...

06/14/24 - Arrival Time 11:39am Customers in line before us: two Drive-Thru: three

If you are gluten-free, do yourself a favor and just go to a different gluten-friendly restaurant. We arrived at 11:39am, waited in line for about five minutes (two people in front of us), and ordered.

We ordered a small original, with gluten free bread. It seemed like the girl taking orders was a newish hire. My mother has a gluten allergy and asked for the cooks to change their gloves, and clarified that she needed gluten-free bread.

At 11:50am the girl behind the counter brought a salad to us, and said "You ordered the salad right?" No.

At 12:00pm they brought out the wrong sandwich with a side and we had to take it back. By 12:06pm every person in front of us, behind us, AND in the drive-thru had gotten their orders. The lady at the front counter said she was so sorry and the manager was in the back unloading a delivery truck.

Another worker (who was not the girl working behind the counter) came out to give a drive-thru their order and she asked us what we were waiting for. I said we were literally only waiting on one gluten free sandwich and we had been waiting for about 15 minutes. For ONE SANDWICH. The lady said, and I quote "Well yeah I have to make the sandwiches, and I have to change my gloves and all of that stuff."

We were traveling and in a bit of a hurry not thinking it would take literally OVER 20 minutes. We waited until 12:09pm and decided to get up and leave and just go somewhere else. The lady at the counter said, "Ma'am if you just wait a second I'll have them make it..."

What do you mean MAKE IT? We have literally been waiting on one single sandwich with gluten-free bread (which is not very hard) for over 20 minutes. We didn't even ask for a refund because that probably would've taken ANOTHER 20 minutes.

In general, you have to be accommodating for anyone with an allergy, it doesn't matter if it is gluten or not. This Schlotzsky's is not gluten-friendly as their sign says. Take your...

I’d first off like to commend the manager, Emily for addressing and correcting my issue in a pleasant and speedy manner. Way to go Emily! I experienced an issue when I placed a call in order and paid for/ received someone else’s food. (this persons order was nearly $17, my order was only $12). I understand It was pretty busy at the time, but the staff continued to serve and take orders for other customers, walking back and forth past me as I stood there holding a box of food that did not belong to me. I’m pregnant and extremely hungry at this point. After half an hour if waiting to eat, a Young lady finally came out with my food and told me I owed $12.** she said the original amount that was (over)charged to my card would return to my account in 1-3 business days. So not only did I have to wait for my food and was over charged the wrong amount for someone else’s food, I was told they would have to take more money off of my card. Inconvenience left and right while still just trying to enjoy a sandwich I had ordered over half an hour prior to the situation. I requested the manager (Emily) and after an exchange of reasoning and explanation, she asked what can be done to fix the issue. I was very relieved to finally receive the least bit of good customer service and courtesy. Even tho I had to endure being hungry, frustrated, overlooked, Overcharged and overwhelmed within the first half hour of my visit to...