GuateBakery — Restaurant in Gaithersburg

Owners daughter told me what kind of tamales they had today. “ I said I don’t like pork so I’ll take for corn and for chicken”, got home and found four pork and four chicken tamales. I was told after I called that she was sure I ordered pork to which I said we don’t eat pork. Went back to the store and the daughter was not around. The owner, sitting in chair and angry looking, said that his daughter is American and speaks English. Though I tried to repeat exactly how I made my order for the tamales he kept interrupting me and said that I was wrong. Opened the tamales at home because we were not familiar with a string around the tamale. Owner said “the kid should not be the one to open the tamales”. So I guess 12 yr old kids are never to Be excited about getting their corn tamales. Owner was extremely rude saying that corn tamales aren’t wrapped in foil. My daughter spoke up and said we didn’t remember that because we don’t come here every week. Imagine a child seeing the owner dismiss my daughter’s comments. We left in shock at such rude treatment. The daughter didn’t fill my tamale order correctly and we felt the wrath of god (the owner) for it. Feel sorry for the owner and daughter who don’t have the character to own up to their mistakes. Mistake that wasn’t the end of...

I visited GuateBakery and the customer service is terrible. It's even worst coming from the owner, a fat old man with mustache he is rude and disrespectful, the place is dirty and there is mosquitoes around this bakery the floor is also dirty. I also notice that when the cashier (bakery owner at that time) was serving his customers he was grabbing the bread with his bare hands while touching money from the cash register, that's never a good practice especially at a bakery because of sanitary reasons and because the transfer of germs to our bread. I will not visit this place again and I will not recommend my friends and family to visit this dirty bakery. Its a shame how small business Owner are wondering why they are losing their businesses to the competition, because of disrespectuf behaviors lack of professionalism and not following the county's recommendations to keep their business clean. Customers service should always be any business their number one priority If they dont see it that way then the city of Gaithersburg is not the place for you.

Para la comunidad hispana de Gaithersburg no visitar este lugar está sucio y con mosquitos. El dueño de este lugar es tambien muy irrespetuoso e improfessional. Hoy tuve la oportunidad de visitar este lugar llamado GuateBakery buscando pan para el desayuno y la verdad no fue una visita placentera. Mientras visitaba el lugar estaba sucio el suelo tambien note mosquitos alrededor del pan desde en ese momento comense a dudar si debía comprar ahí. Cuando hacía fila para ir a pagar al counter note que un señor bajito gordo con bigote era el cashier que es también el dueño, también noté que el estaba cobrando mientras contaba oh tocaba el pan con las manos sucias mientras hacía transacciones con la caja de dinero. Normalmente se contrata una persona que use guantes para contar el pan y el se dedica al uso de la caja de transacciones sino puede paga a un empleado lo más sensato es usar guantes y se cambia los guantes mientras mientras culmina haciendo transacciones constantemente para evitar que no transfiera los gérmenes oh enfermedades de sus manos. Sigo esperando para ir a pagar era el penúltimo en la línea cuando vi que pasaron esos actos irresponsables y de cómo trataba mal a la clientela y también se pone a argumentar con los clientes en el momento que me toco pagar dije no voy a seguir mas y pues deje las cosa en el counter y decidí irme más. No recomendare este lugar a ninguno de mis amigos y familiares. Esta es la razon por la cual los dueños de negocios pierden sus negocios por el mal trato a sus clientes, por el mal trabajo y por no usar las recomendaciones sanitarias que recomienda el condado. Si el respeto cordial a las demás personas y mantener limpio y sano tu lugar de trabajo no es lo tuyo entonces la ciudad de gaithersburg no te...

Discovered GuateBakery on the map when planning a bike trip through Gaithersburg. Had to check it out. Prices are low so I had to get quite a bit to meet their credit card minimum. Everything was clearly freshly prepared and tasted great. I would definitely plan to go back if I pass through Gaithersburg again. The chile rellenos was very different than the Mexican item of the same name was excellent. There was a different name for what would be a concha in a Mexican panaderia, but it was very good, with a light airy bread. Got 5 different cookies which I brought home and enjoyed thru the afternoon, evening and next morning. Definitely recommend...