KFC — Restaurant in Galax

This place just needs to shut down and allow Chic-fil-a to come in it’s place! Employees never show up making it continuously short staffed and what help they do have don’t want to do their jobs to their full capacity leading to messed up orders every time! If they are out of something and you order it, instead of informing you that they don’t have it they simply leave it out of your order in hopes that you want notice or you will accept it when they just say “oh yeah, we’re out.” and leave it at that. For example: I ordered a beverage bucket but because they didn’t have a bucket, they expected me to just accept that they had run out of the container to put the tea in. I paid for it, so why would I just accept it without a refund, yet it’s what the manager expected. Why bother to have the quick mobile if you have to still have to sit through the drive thru? Wait time is just as long making it worthless. When lobby is closed, you are forced to go through the drive thru to pick up your quick mobile order! This location the lobby is closed...

I wish i could leave worse then 1 star for this review! I received my food and it was rang up wrong and the food was not edible. After this i called after i called 10 times they picked The phone up then went on to argue with me the customer! I was told my food would be ready at a set time i called ahead a hour ahead to make sure this was ready. I arrived at the time and my food was not ready. Literally she asked them and they said no and she said “ he is here he is here”! Turned around and told me that my food was ready but again i could get Something different by then i was sick and tired of this and just took the food hoping that it would be better. It was probably the worst meal i have ever received from this KFC ever! I will neber i mean ever return to this restaurant. I will be getting ahold of a corporate number and let them know how awful this chain...

Galax VA--Placed an order to pick up through the KFC site. Order placed this morning about 9:30am (before opened) with a pick up time of 11:30am(an hour after opening) Arrived....no customers....so thought order should be correct. It was for a 16 PC bucket and 4 extra breast.......Order ready...drive 15 minutes home...order incorrect....only 1 extra breast (paid about $17 for the breast) I should have checked order, but with no customers, staff standing around...thought they could count!!! 15 minutes drive back.....no problem giving me the 3 missing breast....but was not told sorry and when asked if they could offer anything for my 30minute additional driving and time....was told my guy " I didn't do it"..... I left because I had people at home waiting and didn't want to lose my temper!! TERRIBLE...