Authorized Retailer UScellular & T-Mobile — Local services in Galax

We came in because my 17 year old broke her phone in our recliner. We were blessed enough to meet Courtney Tiller. She not only is a great employee for the company but an amazing person as well. She could see the devastation in my daughter’s face as she explained the situation. My daughter was struggling with the realization that she may need to spend almost $900 to purchase a new phone. As a mom, I want my daughter to learn life lessons and to be responsible but it’s difficult to watch this happen when you know how hard they work to earn this money. Not wanting to purchase a 16 Iphone, she asked about a 14 or 15. To make this long story shorter, Courtney even offered one of her older personal phones for her to use until she ordered one that fit her budget better. We ended up getting a phone that day that more than satisfied my thankful daughter. But, how many people would have made that offer to a total stranger? You have a gem, US Cellular! We are grateful and blessed to have met her. Oh by the way, this was not her usual office to work from. God his hand in this! Thank...

I went into this US CELLULAR with a serious situation with my phone. I was locked out of it and was helpless. Jon immediately got to to work alongside coworkers to rectify the situation. They all were very kind and supportive when they realized my desperation. I was at the mercy of losing everything in my phone. He was calm and very professional and resolved everything for me. I have been a US CELLULAR customer for 25 years. ..and this is why. The staff in this location is extremely knowledgeable and friendly and very accommodating. I am forever grateful for all that they do for me and my business.. Thank...

Absolutely horrified by how the customer service has changed in the last couple years.....went in because i broke my screen to ask where i vould get it fixed and this ignorant blonde woman told me to leave because she had other customers to attend to that they dont worry about broken phones in store.......then a couple days later my wife calls and the same darn lady told her to call 611 for her questions cause she was too busy to answer any of hers. I believe we both will be going to straight talk because this company is garbage now! Customer...