Papa Johns Pizza — Restaurant in Galax

Arrived at location at the determined time to pick up our order. Upon arrival the order was still in the oven. No big deal. I was told it would be a couple minutes so I went out to the vehicle to tell my wife. Upon returning to the store I could overhear the two workers talking about an order that just left and there was an issue with it. Neither employee told me what was going on, but I could see that one was frustrated with the other. I asked, did my order leave with someone else? The one who was frustrated didn’t answer, so I repeated the question to the other employee. He slowly came around and asked was mine the pepperoni pizza? I responded yes. He said yeah, I’m sorry. We are making another. I asked how long? He said about 15 minutes. I went back to the car. After 15 minutes I returned and the one who was frustrated rang me up. As he started I asked”you’re not going to charge me full price, are you?” He said “yes, that’s the price of the food. I said you gave my food to someone else and made me wait another 15 minutes. He said it didn’t take 15 minutes. I stated I waited 15 minutes, y’all knew I was waiting. You could’ve come let me know. I then stated the customer service was not good. When you gave my pizza away you wouldn’t tell me, I had to ask the other employee. You ignored my question. He said I was cooking your food. In conclusion I told him keep the food and left. This was 30 minutes past the time we were told the original order would be done. I don’t want handouts or ask for free anything, but if a business makes a mistake they need to make it right. I do not recommend this...

Whoever the guy manager is I believe his name was Anthony. He was so rude! I was standing in line waiting for my pizza and an employee came in to get a drink. (I’ve seen her there before working) She waited to be checked out and he was rude to her! He kept cutting eyes at her and having attitude with her. She had got upset because of the way he acted. I felt bad for her having to deal with that. She even apologized for the managers actions and she didn’t even do anything. He should not treat paying customers the way he did even if she is employed there. SHES STILL A PAYING CUSTOMER AND HUMAN. Papa Johns you really need to consider your management. They guy look maybe 24 he clearly has no...

Picked up my order on 1/22/23 crew was friendly and good tasted good but they gave me the topping of a small pizza on my medium pizza. So I'm not to happy about that both were made like this although the pepperoni was slightly worse. Including photo normally your dough ring is about a inch wide here its roughly 3 inches. Honestly wish I had gone else where and will next time. Because somebody made this and knows they left over have the pizza without toppings then most likely somebody else boxed it up and nobody thought we should remake this? Tells me a lot about the mentality...