UScellular & T-Mobile — Local services in Galax

If I could leave half a star I would but that option isn’t available. I have recently switched from US Cellular after having service with them for 5-6 years. Out of that time I have not had good service, I would drop calls in the middle of town. I was charged for two phones that weren’t even in my possession and when I tried to speak with them to fix it, all they told me was that I would have to pay until the phones were paid off so I was paying almost $250 a month for just myself. Later on I needed an IPad and I explained that I would be using it at home and would not need the data plan with it. After purchasing I start seeing on my bill that they put it on a data plan anyways which charged me more. I eventually got my phone paid off and guess what MY BILL WENT UP. Now make that make sense. Now we are to me leaving them, I ended services at the beginning of July and noticed that I was still receiving a bill. I call them and find out that my request wasn’t processed due to a glitch in THEIR SYSTEM. I call back to find out what’s going on and they claimed that got it taken care of. I still to this day am receiving a bill but from the time I tried to end my service to the next month, August, when they actually got it cancelled. I have spoke with representative after representative and no one is willing to help with this issue and just expect me to pay them almost $350 when I should really only owe them for the time I had services and their phone from June to July. You all are the biggest scam I have ever...

Terrible customer service and that’s saying it nice. I spent well OVER 350$ “to raise/clear up my finance limit “ I needed a tablet for my school work and I get that. Long story short , just “taxes and fees , 95 something.” I get it . Then turn around and pay $350+ $To be told sorry someone made a mistake now I need to pay additional $300+ taxes AGAIN , (mind you I payed my 180$ bill Friday). SO I LEAVE TODAY WITHOUT A TABLET , or my 440$+ . AND COULD POSSIBLY BE BILL CREDITS NOT BACK TO MY CARD.My advice switch carriers or go to your local PRO-COM owned in galax hillsville or independence . Corporate is horrendous. And customer service has been closed all day!! AND THE RECEIPT SHOWS THE IMEI (vin# of device just like a car) that paid towards , “as she said” . But it doesnt match my phone the only on the account . So fill in the blanks , someone has my tablet or they just didn’t give it to me!! Sorry for the rant but , they wouldn’t make it right and customer service hasn’t...

My local US Cellular in Independence, Va hadn't been able to get in a specific phone I wanted for my husband for over 3 months and they never could help me order it or try to contact another store to check their stock. I finally settled on a phone they had in stock, not what I wanted and told him I'd think about it. Well I decided to try this store in galax. I called and asked if they had a particular phone in stock and they said yes. So they held the phone for about an hour til I got down there. When I arrived all the associates were very courteous. I told them what I was there for and I asked them about the phone I had been looking for at independence for over 3 months, THEY HAD IT IN STOCK! I highly recommend going to this store to purchase a new phone when you're eligible. They're fast and they have an abundance of products in stock. Don't be like me and wait around for Independence to do something for you! Thank you to the associate that...